I've had a viper v2 pro for a little while now and the dongle randomly stopped connecting. I went to best buy and got an exchange for a new viper v2 pro using warranty and the same issue is happening, the usb slot works fine with other mice, and the dongle doesn't connect on other laptops either. The mouse connects when plugged into with the charging cable, but not when trying to connect with the usb, I've used the razerUSBhyperspeed dongle utility software, but it doesn't work because the dongle doesn't actually connect. I don't know how this happens on both occasions but I really need my mouse to be working wirelessly.
FAQs
STEP-BY-STEP PROCESS
- Download the pairing utility on your computer with the link above.
- Run the pairing utility.
- Select your device.
- Plug the wireless USB dongle into your PC.
- Connect your mouse to your PC using the supplied USB cable.
- Click "PAIR".
- Wait for the pairing process to complete.
How do I pair the Razer HyperPolling Wireless Dongle?
- Plug the Razer HyperPolling Wireless Dongle into the USB port of your PC.
- Open Razer Synapse 3.
- Select the Razer HyperPolling Wireless Dongle from the list of devices.
- Click “Open Pairing Utility”.
- Follow the on-screen instructions.
For wired connection, make sure that the device is plugged in directly to a PC and not a USB hub. For a wireless connection, make sure that the device is plugged in directly to a PC and not a USB hub with a clear line of sight from the mouse to the dongle. Make sure that the firmware on your Razer mouse is up to date.
Why is my Razer Viper mouse not detected? ›
Causes of Razer Synapse Not Recognizing Your Mouse
Any incompatibility between Synapse, Windows, the device drivers, and the device result in issues. Mostly, this comes down to making sure that everything is kept up-to-date, but there can be other problems that are harder to pin down, like dirty or bad USB ports.
Does Viper V2 Pro support Bluetooth? ›
No. The Razer Viper V2 Pro can be connected to other devices via the Razer™ HyperSpeed Wireless or Wired – Speedflex Cable.
How do I resync my mouse dongle? ›
Resyncing the setup is fairly easy. There is usually a Connect button somewhere on the USB receiver. Press that, and a light on the receiver should start flashing. Then press the Connect button on the keyboard and/or mouse and the flashing light on the USB receiver should stop.
Are Razer dongles interchangeable? ›
You can connect one keyboard and one mouse with each Razer™ Productivity Dongle. Each device can only connect to one dongle at a time. All Razer™ Productivity Dongles are interchangeable, and you can set the dongle pairing via Razer Synapse.
How do I put my Razer V2 Pro in pairing mode? ›
While powered on, press and hold the Razer SmartSwitch / EQ button for 7 seconds to activate pairing mode.
What does Razer USB dongle do? ›
Razer HyperPolling Wireless increases the polling rate of your wireless mouse, while Razer HyperSpeed Wireless is the mouse's wireless connection. The dongle features both technologies to enable a true 8000 Hz wireless polling rate.
How do I setup my wireless mouse dongle? ›
Connecting with a USB dongle
- Plug the USB dongle into any port on your laptop or desktop.
- Turn on your wireless mouse. There should be a small button on the bottom or the side of it.
- Wait for your computer to recognise the dongle. Once it's detected, you can get clicking.
Enabling Razer Chroma™ RGB
Ensure you have downloaded the latest version of Razer Synapse 3 and head over to the module section. Download the “CHROMA CONNECT” and navigate to “DEVICES” Click on the activation slider for “CHROMA CONNECT” and Base Camp to complete the sync.
Why is my mouse adapter not working? ›
Power issues are the most common. Troubleshoot mouse issues by charging the mouse, replacing its batteries, replacing the charger, plugging the mouse into a new USB port, or turning your Bluetooth connection off and on again. Driver problems and outdated system software may also cause an unresponsive mouse.
Why is my Viper controller not working? ›
Please check to make sure the batteries in your remote are fresh and properly seated. If reinitializing and checking the batteries don't resolve the issue, we can move on to reprogramming the remote to your Viper system. The user manual for your Viper should provide instructions on how to do this.
Why won't my Razer BlackShark V2 Pro work? ›
A Razer headset with no sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged-in audio jack, hub connections, incorrect playback device levels or settings, software issues, or faulty audio drivers.
Why is the light blinking on my Viper v2 Pro? ›
The status indicator will blink red twice in repeated intervals to indicate that its battery's power is less than 5%. This lighting sequence will repeat until the battery is drained or the mouse is connected to a PC via the charging cable.
