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3 October 2023
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- Insider Mini
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HelloI hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?
Thanks in advanced :)
7 Replies
Userlevel 7
HelloI hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?
Thanks in advanced :)
Hi
I would love to help you get a replacement dongle. Please PM me the serial number so I can verify its model and our options for a replacement. Thanks!
*Thread locked to curb conversation to PM.
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- Insider Mini
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15 November 2023
I am also facing the same issue after the firmware update
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- Insider Mini
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24 November 2023
I am also facing the same issue after the firmware update
Same thing here.
Just got the mouse few hours ago. Did the firmware update.
Synapse showing 0 % battery and dongle is not working on neither of the 4 USB ports
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- Insider Mini
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21 December 2023
HelloI hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?
Thanks in advanced :)
Hi
I would love to help you get a replacement dongle. Please PM me the serial number so I can verify its model and our options for a replacement. Thanks!
*Thread locked to curb conversation to PM.
Exact same thing is happening to me
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