Viper V2 pro dongle not working | Razer Insider (2024)

Hi , I Bought the viper v2 pro in November and today the dongle stopped working but mouse is working fine when connected via usb , Is there any chance a get a replacment for the dongle as I Wish to use the mouse wireless

My dongle stopped working as well yesterday. I already contacted Razer support and they will sent me a dongle replacement. It’s weird that this happened same day as you.

The same thing happened to mine around the same time. Razer sent me a new mouse and dongle and then two months later the same thing happened to that set. I assumed it was the dongle and contacted them again letting them know the situation. They sent me a new dongle right away however I initially couldn’tget the new dongle to pair with the mouse automatically. After doing a little research, I found that I had to download the specific Razer Mouse pairing utility you can download off their website.https://mysupport.razer.com/app/answers/detail/a_id/6076

my razer viper v2 pro’s dongle does not work from the beginning. can anyone help me with this?

Same issue here. Contacted razer support and they said I'd have to send my whole mouse to be exchanged, they also said I'd be contacted by the warranty team but still no news from them. Does anyone know in how long I should expect a follow up?

Reporting here to say I have the same issue. My Viper V2 Pro dongle isn’t working, so I’m going to send it in.

i am having the same issue, my computer does not recognize the wireless usb dongle, works fine with wire connection

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