FAQs
When you have a confirmed reservation, your Host's phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.
How do I contact someone directly on Airbnb? ›
When you have a confirmed reservation, your Host's phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.
Does Airbnb have 24 hour support? ›
Starting today, any Airbnb user who has selected English as their primary language in-app can access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.
Who is +1 844 234 2500? ›
Send your host a message to address the issue. If necessary, securely send or request money for something not included in the listing through Airbnb's resolution center. For additional help or complaints, you can email, chat, or phone at (844) 234-2500.
How do I resolve an issue with Airbnb? ›
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
Can I contact Airbnb by phone? ›
How do I communicate with Airbnb? ›
Contact Airbnb Customer Service
Contact us by email, chat, or phone at 1-844-234-2500.
How do I report a problem to Airbnb? ›
Get help from Airbnb to resolve the issue
If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page.
What is 844 contact number? ›
Toll-free numbers, such as 844 numbers, are telephone numbers that can be dialed from landlines with no charge to the person placing the call. Such numbers allow callers to reach businesses out of the area without being charged a long-distance fee for the call.
How can you tell a scammer number? ›
Below are common warning signs of a phone scam:
- A claim that you have been specially selected.
- Use of high-pressure sales tactics and “limited-time” offers.
- Reluctance to answer questions about the business or the offer.
- Request that you “confirm your personal information”
4. What is the biggest problem with Airbnb?
- Security and safety. ...
- Guests who are loud or disruptive, increasing traffic, and the commercialization of residential areas are some of the issues that some locals have taken issue with.
5 Common Airbnb Complaints and How To Handle Them
- Complaint #1: Issues With Cleanliness and Maintenance.
- Complaint #2: Inaccurate or Misleading Property Descriptions.
- Complaint #3: Problems With Check-In and Accessibility.
- Complaint #4: Lack of Amenities or Supplies.
- Complaint #5: Unresponsive or Unhelpful Hosts.
Airbnb provides a Neighborhood Support platform for concerned neighbors that allows them to report any issues online whether it is from excessive noise, parties, uneasy personal safety, etc. If the neighbor reports your Airbnb listing, Airbnb will then evaluate the situation and contact the host of the listing.
Can you chat with someone on Airbnb? ›
You do have to be logged in to your Airbnb account to read or send messages. Getting in touch with a Host starts a message thread you can go back to, and once you've taken that first step, your Messages help you keep all your communication organized for all your trips.
How do I message someone on Airbnb before booking? ›
Before a reservation
You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).
Can I contact a guest on Airbnb? ›
Contacting guests attending your Experience
Use the message thread to communicate with guests after you receive notification of their booking.
What to do if you are not happy with your Airbnb? ›
If you have a problem or issue during your stay
- You have 72 hours to report any issue to your Host or to Airbnb from the time of discovery.
- Document the issue and message your Host. ...
- Get help from Airbnb to resolve the issue. ...
- If there's an emergency situation or your safety is threatened.
