Writing a helpful review - Airbnb Help Centre (2024)

Want to tell others about your recent guest or stay? We love that. Head toReviewson Airbnb to get started.

Requirements:

• 1,000-character limit
• Must follow ourReviews Policy

It’s important to note that you have to submit your review within 14 days from the time of checkout – after 14 days, you can’t submit a review. Also, you can’teditwhat you’ve already submitted after the 14-day period ends or after the other party submits their review – whichever happens first.

Thought starters

The best reviews are helpful ones. Think about what you’d want to know before booking a stay or welcoming someone into your place. Highlight things like:

• Your interactionswith your guest, Host and their associates – were they pleasant and respectful?
• Anything that made the stay special, such as cleanliness, personal touches, convenience, amazing coffee
• Practical info: Was the Host helpful and available? Were you thrilled with the location? Was the listing accurate?

You’ll also have the option to leave private feedback, which will be shared when the public reviews are posted. Get more details onhow reviews work for stays.

Other ways to share feedback

If you want, you can leave private feedback for the Host or guest, which will only be shared with them when the public reviews are posted.

You can also leave a public response to a review that someone has left for you.While you can’t remove their review, you can report it if you think it violates our Reviews Policy.

Need more info? Learn about how reviews for stays work.

What is shared in public reviews

To help future guests, reviews will now show more information about the reviewers and may include their:

• City, country, continent or region
• Date of stay (example: Jun 2023, 3 weeks ago, today, etc.)
• Trip type (example: stayed with kids, a group or pets)
• Length of stay (example: stayed one night, a few nights, about a week or over a week)

This information may be based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete the booking. To hide this type of information, contact us.

Editing a review

To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.

• If you submit your review first, you may edit it at any time within the 14-day review period, up until the other party submits their review
• Once both reviews are submitted or the 14-day review period has ended – whichever comes first – both reviews are automatically published and no more changes can be made
• Both guest and Host reviews are posted at the same time and can’t be edited after they’re posted, (the other person can’t read your review and change their own as a result)
• You can’t request edits to a review written about you, but you may contact us to request a change in the gender pronoun used to describe you in the review

For Experiences, reviews are only written by guests. You may edit your review within 48 hours of initially submitting it, even if the review has been published. Find out more about how reviews work for Experiences.

Editing your recent review

Removing reviews

Once a review that you’ve written has been published, you can contact us to request for it to be removed.

If someone else has written the review, you can’t remove it, but you can report it to us if you think it violates our Reviews Policy. Please note that the writer of a review always has the right to request that it be removed.

Respond to a recent review

You can post a public response to a review that someone has left for you.

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