Why Was My Payment Declined? (2024)

The Receiving accounts allows companies based in the US, EU, UK and Japan to transfer funds to Payoneer users via local banking networks. Common reasons for a payment not arriving or not being credited include:

• The sender sent the funds via wire transfer. The Receiving accounts works with local transfers – ACH (US), SEPA (EU), BACS (UK) and Zengin (Japan). Wire transfers are not accepted.
  Please make sure the transfer is initiated using one the relevant local banking network.
• The sender sent funds from their personal bank account rather than from the company account. For payments in USD, EUR, GBP and JPY, the Receiving accounts only accepts funds from companies, so if they are sent out from a personal bank account, the transfer won’t be approved.
• Supporting documents are needed. Sometimes we ask for supporting documents to make sure that payments comply with our Terms and Conditions. Please check your email to see if you received a request for further information regarding your payment.
• The payment doesn’t comply with the conditions of the service. Please refer to Section 5 of the Terms and Conditions for a list of activities that are not supported for the Receiving accounts.

Request a Payment provides the payer with a link to pay Payoneer users via our online payment application. Common reasons for a payment not arriving or not being credited include:

• The sender’s bank declined their credit card or ACH Debit payment. Some possible reasons:
  • Card or account information was not entered correctly
  • Insufficient funds to cover the payment
  • The sender’s bank doesn’t recognize Payoneer. In this case the sender of the payment needs to contact their bank and confirm the charge
  • Security barriers implemented by the payer’s card issuer
  • The card has expired
  If details were entered correctly and there are enough funds, it often helps to simply try again to submit the payment. However, if the second attempt is not successful either, it’s best to check with the bank.
• Supporting documents are needed. To protect the security of Payoneer users and those who pay them, we may sometimes request additional information. Please check your email to see if you received a request for further information regarding your payment.
• The payment doesn’t comply with the conditions of the service. Please refer to Section 7 of the Terms and Conditions for a list of activities that are not supported for the Request a Payment.
• If the payment was made via bank transfer to your Receiving accounts details, please see the section above on Receiving accounts payments.

Paying other Payoneer customers is a way to transfer funds for free between Payoneer users. Common reasons for a payment not arriving or not being credited include:

• The sender needs to receive more payments. Before a sender can transfer funds to another Payoneer account, they need to be active in receiving payments from Payoneer partner companies, via the Receiving accounts or the Request a Payment.
• Currency mismatch. USD transfers can only be sent to a USD balance, EURO transfers to a EURO balance, etc. Please check with the other Payoneer user to make sure that both of your Payoneer accounts support the currency in which the payment is being made.
• The payment is over the limit. Paying other Payoneer customers has daily and monthly limits for sending and receiving funds. You can contact us to find out the limits for your account.