Contact your financial institution for details on why your payment was rejected.
- If the payment information was entered incorrectly, log in to your account then click Payments in the top menu bar then Make Payments to submit a new payment with the correct details.
- If the payment was blocked because of your institution’s debit code filters, email [email protected] with “Request for Debit Code Filters” as the subject.
- If the payment was rejected for insufficient funds, we will charge a non-sufficient funds fee. Ensure you have the appropriate amount of funds in your account then resubmit payment by logging in to your account and clicking Payments in the top menu bar then Make Payments to submit a new payment.
