Why Couldn’t Vodafone Replicate its Kenyan Success? An International Marketing Case Study (Addendum by Former and Current Executives at the Vodafone Group) (2024)

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  • Jackson Lott and Mona Sinha
  • <alt> <li xml:lang="x-default">M-Pesa’s Failure in India: Why Couldn’t Vodafone Replicate its Kenyan Success? An International Marketing Case Study (Addendum by Former and Current Executives at the Vodafone Group)</li> </alt> Prince 15.2 (www.princexml.com) AppendPDF Pro 6.3 Linux 64 bit Aug 30 2019 Library 15.0.4 Appligent AppendPDF Pro 6.3 2024-04-30T16:51:00-07:00 2024-04-30T16:51:00-07:00 2024-04-30T16:51:00-07:00 1 uuid:6161bea6-b9c1-11b2-0a00-6098f4010000 uuid:6161bea8-b9c1-11b2-0a00-d097980dfe7f endstreamendobj5 0 obj<>endobj3 0 obj<>endobj6 0 obj<>endobj195 0 obj<>endobj196 0 obj<>endobj197 0 obj<>0]/P 11 0 R/Pg 220 0 R/S/Link>>endobj12 0 obj<>1]/P 6 0 R/Pg 220 0 R/S/Link>>endobj13 0 obj<>2]/P 6 0 R/Pg 220 0 R/S/Link>>endobj14 0 obj<>3]/P 6 0 R/Pg 220 0 R/S/Link>>endobj200 0 obj<>16]/P 18 0 R/Pg 220 0 R/S/Link>>endobj202 0 obj<>20]/P 19 0 R/Pg 220 0 R/S/Link>>endobj203 0 obj<>22]/P 19 0 R/Pg 220 0 R/S/Link>>endobj204 0 obj<>24]/P 19 0 R/Pg 220 0 R/S/Link>>endobj205 0 obj<>26]/P 19 0 R/Pg 220 0 R/S/Link>>endobj206 0 obj<>34]/P 21 0 R/Pg 220 0 R/S/Link>>endobj207 0 obj<>36]/P 21 0 R/Pg 220 0 R/S/Link>>endobj208 0 obj<>40]/P 22 0 R/Pg 220 0 R/S/Link>>endobj209 0 obj<><>13 14]/P 26 0 R/Pg 236 0 R/S/Link>>endobj218 0 obj<><><><>214 0 R]/P 159 0 R/Pg 239 0 R/S/Link>>endobj159 0 obj<>endobj239 0 obj<>/MediaBox[0 0 612 792]/Parent 10 0 R/QInserted true/Resources<>/Font<>/ProcSet[/PDF/Text]>>/StructParents 25/Tabs/S/Type/Page>>endobj243 0 obj<>streamH‰¬W]sÛ6}÷¯ÀK·äN @™nwš4ÝIf½›6Þ탳ӑ,Yb"’.IY£üú½¸DPŽ›ú2~°DY>8¸çž½eß}]¾|ý#‹Ù÷ß¿øñ%»øý"æ1üø(’™\²fuñë_Yuñâê"úÇ»˜­Û‹èê*fðç«Ûg<†/ÂK,/®ƒý>T,Øs|©›í²gš+ûXá,aAÇoê2ZUÑmOsû—ߣÿT/Š-¾Y…ÿ»zsñêêâç/ÒèÈ,á¹ñè³ðêÃSQúK¥¹¶/¥¬«Õ‚¤bž¦>ëQ^]B¼¾ˆ†,ˆ?›…ÞH€U,͗}ôßbð0¤›ýEÈ3™S`¤:ƒyrŸDq™Bû2œÉ>´í†Ý·Œ­cm¥†+GpI©+¡Æ(×A±î{k¾¥S‚å+)Ä´àbÄ:ÇFìðœýº9°u]Tkvc?éI*9ñTŽÙ®Ú–-¦hRbtÂÓӑíœ.1×"¬«wës±®ØëPØ×eáÚhNºM¥o¼“ƒ'U¬8»@’Ÿ¤ø2Lú6_ój^’è‰Ts™Žp9ûÐ]S¬ì9÷î ÎrÜ6.jå¤\È´—Íë`Ó¹<ܵϣpE{7hx¹‚ËÙwþ.çüÆÊü«y‘˜Â”©×I™Pº"Ñ<É|$ÒX‚$ÊC¹üF²@º¦É¸žN.“\ÉØÇi‘ZCÀ7µÏíñù)ÉóSçÙIG¼ùy(WU×>w’rjôù·-è×lˆ»}²õVí*°:ð¥]iç-Ô]þlJõëL”èrn››Æö'ÚpO¡r.²î«]Sc¿Zƒc»æ€-E³†ëÄC'ڀxŒrøRãT֎´&*5ÚÄ'u{\jð@F86àQj° š®¸±ÉÚ®Hä£ÍIúbùA9S|'>ùá¾ï½j51$m)Ûgé$p#îcqKSžæS¹ãª.ò‡âIJ•Ìí` ‰ªžXm{@õ{³Ù•$zÜxDïqíLèÚAHò‡ÚÙ¹u®WBۚ®[©]¢ü“ÐØx«¢5f—(ÃóæãÉôt½K[ӎí+Fh®ûchۛ»˜;‰(êŠf©¦ÆƒþCKõUܔŽÁàç_tSåÄõ¶^Ì·ee$t^ç¬H-mÏ´ÇhJK«ÌðÜ¡´Ýny õ æÃC¢uòˆónÝÌíxj1¡¿Y†˜çbÕF÷Åjo?”HR’E•&·[ªGüñWäWF´é3=ΖuÙw~Þ­Zö{/÷]çœXéf7VtodœkïØÝqy:²)e®Òø$.èk„Ü݆¥ñ7¬uç6+ˁ£Â"–íͮ›D$Ëuv bÔ=Â>z—gÔuðO':÷hÕP˜ú$ϟðdý§VºÉ6KÁªûeÚR¯d²Ñ¨Ò‘0Ô2_Åêòn^$;ÞId§~o£¡»ycý!-7Iʍ‡JÓ"ۙésÛݵ¦øîÔ½vyÌM2™^®¬§óé=’ *e-èDzRžŽr°»+(8)´Ùô`õu듗+¬/¬à£Œ’²©%×ʃ¦Ô##~w¨ÞfBª4HB2•è:Ïò¹ãTð¡TËd"C¥ÏîiG©Úš‰tÀ›I?›AS`²äfBé'¹f:Ô{‚㛤­¸lxD£g¸ÈF¬b‘ƹLÓ¦sµU’&™íVÂ'ù¸©ÓdS—õyÜÔµ»f>£eEÅ^„3ЛŸìó;ßÕÑ&5›ÑùG¹°g^´Ö®á°Ú03Վ%æ?«t£ù£3:Ö6x.>sÚ}@D3ïà)vo@Ñc”ë ]in/ÿŒý@ª$

    Why Couldn’t Vodafone Replicate its Kenyan Success? An International Marketing Case Study (Addendum by Former and Current Executives at the Vodafone Group) (2024)

    FAQs

    Why did M-Pesa fail in India? ›

    Michael Joseph explains why M-Pesa did not perform as well in the Indian market as the company had originally hoped. currency as well as 'black money,' i.e., income on which tax has illegally not been paid, exacerbates the problem of over- reliance on cash (D'Cunha, 2017).

    What is the relationship between Safaricom and Vodafone? ›

    Safaricom was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group PLC of the United Kingdom acquired a 40% stake and management responsibility for the company.

    What made M-PESA successful? ›

    M-PESA's market success can be interpreted as the interplay of three sets of factors: (i) pre-existing country conditions that made Kenya a conducive environment for a successful mobile money deployment; (ii) a clever service design that facilitated rapid adoption and early capturing of network effects; and (iii) a ...

    What are the disadvantages of Vodafone? ›

    Cons: Vodafone's prices are less competitive than those of some of its rivals, which may make them less appealing to consumers on a budget. Vodafone's customer service needs to be upgraded and more efficient.

    Who is Vodafone partner in Kenya? ›

    Vodafone has operated in Kenya through the local brand Safaricom for more than 20 years.

    What is the relationship between Verizon and Vodafone? ›

    Verizon Wireless is a joint venture between Verizon Communications Inc., which owns 55 percent of the partnership, and Vodafone Group Plc, which owns 45 percent of the partnership.

    Does M-PESA work in India? ›

    Vodafone M-Pesa launched in India during 2013 and has brought financial and digital inclusion to more than 8.4 million Indians. The service now boasts around 130,000 outlets across the country, both in major towns and increasingly in remote areas.

    Why do mobile companies fail in India? ›

    Low Quality Products: Chinese brands such as Xiaomi, Oppo, Vivo and OnePlus started providing high-quality products at cheaper rates. On the other side, Indian companies wanted to make more money by taking large profit margin. Also, the quality of Indian brands were so poor compared to Chinese brands.

    What is the reason for M-PESA suspension? ›

    Violation of terms and conditions

    Using your M-PESA account for purposes other than those intended, such as for money laundering or illegal betting, can result in suspension. Providing false information during account registration or in subsequent updates can lead to your account being suspended.

    Is India more developed than Kenya? ›

    Development wise, India is far ahead than Kenya in many field like infrastructure, communication etc. On plus side, Kenya is beautiful country with lots of natural resources and abundance of wild life and beautiful coast line.

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