If Safaricom detects that your account has been compromised, perhaps due to a hack or phishing attack, they may suspend it to prevent further unauthorised transactions.
If you report your SIM card as lost or stolen, Safaricom will suspend the associated M-PESA account to protect your funds.
Inactivity
If you MPESA is not in use for 90 days then Safaricom will deactivate it.
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Contact Safaricom Customer Care
Dial 100 from your Safaricom line to speak with a customer care representative. Explain your situation and they will guide you through the reactivation process.
If you prefer face-to-face interaction, visit a nearby Safaricom shop. Carry your identification documents (ID card or passport) and explain the issue.
Ensure you have valid identification documents ready. This is crucial for verifying your identity and processing the reactivation.
Be prepared to provide details about your M-PESA transactions, account history, and any recent suspicious activities.
Verification Process
Safaricom will conduct security checks to verify your identity and ensure your account's safety. This may involve answering security questions or providing additional documentation.
If the suspension was due to suspicious activity or incorrect information, you might need to resolve these issues by providing accurate details or rectifying any discrepancies.
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Reactivate your SIM card
If your account was suspended due to a lost or stolen SIM card, you will need to get a SIM replacement. Visit a Safaricom shop with your ID to get a new SIM card and reactivate your M-PESA account.
After reactivation, closely monitor your account for any unusual activities and report them immediately to Safaricom.
Your Account shall be suspended if you port your number to other networks or if your SIM has been inactive for a period of ninety (90) days or such other period as may be prescribed.
How to activate the Safaricom line? If you have been deactivated from the Safaricom network and would like to reactivate your line, all you need to do is go to a Safaricom service center near you. Make sure to bring some form of identification.
Entering the wrong M-PESA PIN 5 consecutive times will result in your M-PESA account getting locked. The unlock service is available for USSD *334#, here's how: Dial *334# Select My Account.
Safaricom (NSE: SCOM) is set to increase M-PESA account limits to KSh.500,000 following approval from the Central Bank of Kenya. The higher account limit will be effective from Tuesday 15th August 2023 for all M-PESA customers.
PrePay: Call 100 (No charge) or +254722002100 (Chargeable) or email [email protected]. PostPay: Call 200 (No charge) or +254722002200 (Chargeable) or email [email protected].
To reactivate your dormant account online, you will need to submit an activation request to the bank via email or your bank's digital channels, such as internet banking and mobile apps. Alternatively, you can also visit your bank's nearest branch.
Daima is a service that enables customers to keep their lines active for a period of 6 months to 2 years without the need to top up. The service seeks to address the challenge of inactive lines for customers who may be: Travelling or living abroad for long periods.
A suspended SIM is still provisioned. To re-enable services (i.e. Data, SMS and Voice), the SIM should be unsuspended. Unsuspending a SIM can only be achieved after at least two hours of suspension because the suspension process may take up to two hours to complete.
Where we have suspended or restricted access to the Services for any of the above reasons any reconnection is at our discretion, and a reconnection fee may be charged. "Expiry" occurs when your account has been inactive for one hundred and twenty (120) days after the end of the validity period of your last Re-charge.
If Google thinks there is something suspicious about your payment activity or payment method, they may suspend your Google Ads account. Common red flags may include: The same credit card or billing address being used in multiple Google Ads accounts.
Restart your phone: Sometimes, restarting your device can help to establish a better network connection. Check if M-Pesa is operational: Sometimes the service itself could be experiencing issues. You can check this by contacting Safaricom customer service. Just checking in.
Account suspension is the temporary or permanent restriction of access to an individual's or entity's account. It is implemented to enforce policies, maintain security, and mitigate risks. Common reasons for account suspension include policy violations, fraudulent activities, abusive behavior, and security breaches.
Introduction: My name is Van Hayes, I am a thankful, friendly, smiling, calm, powerful, fine, enthusiastic person who loves writing and wants to share my knowledge and understanding with you.
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