We are excited to now offer flat-rate shipping. Please allow 2 to 6 business days for fulfillment and arrival. Orders for in-stock items (a.k.a. non pre-orders) will ship out same day if placed before 12p EST.
Our shop hours are Monday - Friday 11 a.m. -7 p.m.., which means orders placed after 11 a.m. EST will go out the following day. Orders placed Sunday will be fulfilled onWednesday. For more details, see below.
Pick Up Orders: For local customers based in Brooklyn, pick-up is available at checkout at no additional charge. If you are charged shipping at checkout, send us an email and we will refund you the shipping cost. Pick-up is available during business hours Monday - Sunday 11 a.m. - 7 p.m. Please allow 24 hours for orders to be processed. If you have any questions about your order, please email [email protected] and we’d be happy to help!
Additional Shipping Costs:
- Pre-Orders: If you pre-order an item with other items and you want them shipped earlier, you will be invoiced additional shipping costs. To make this special request, add a note to your order and we will invoice you the additional costs.
- Due to the weight of glassware, if you order more than 2 sets of glasses, you will be invoiced separately for additional shipping costs. For this product, please allow up to 2 weeks for shipment and fulfillment.
Pre-Order Shipping: If you pre-ordered items and you have a question about fulfillment times, pleas email us at [email protected]. Please Note:Pre-orders typically take6-8 weeks for shipment and fulfillment.
* FLATE RATE SHIPPING IS FOR CONTIGUOUS UNITED STATES ONLY*
Please Note: Certain exclusions apply.
West Coast:$10 Flat Rate Shipping
Arizona
California
Colorado
Idaho
Nebraska
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
Middle United States:$8 Flat Rate Shipping
- Arkansas
- Illinois
- Iowa
- Kansas
- Louisiana
- Michigan
- Minnesota
- Missouri
- Nebraska
- North Dakota
- Oklahoma
- South Dakota
- Texas
- Wisconsin
East Coast:$7 Flat Rate Shipping
- Alabama
- Connecticut
- Delaware
- Washington D.C.
- Florida
- Georgia
- Indiana
- Kentucky
- Maine
- Maryland
- Massachusetts
- Mississippi
- New Hampshire
- New Jersey
- New York
- North Carolina
- Ohio
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Vermont
- Virginia
- West Virginia
* Please also be aware:
- We are not responsible for shipping delays.
- Certain shipping exclusions apply for jewelry and/or fragile items. For more information, please read the product details and descriptions.
- Don't see your state or location on the list?Please send an email to [email protected].
All online sales are final, except for clothing and shoes. All discounted items are FINAL SALE, including clothing and shoes.
Please review your order very carefully, and email us prior to ordering if there are any questions.
We do not accept returns, but if you aren’t satisfied with your purchase, please email us. We always strive to make it right and pride ourselves on customer service.
Returning clothes and/or shoes
We do not accept returns, or exchanges, except for clothing and shoes.For clothing and shoes, wehave a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Exclusions apply. We reserve the right to reject a return if we believe the item has been worn.
Return process
If you would like to return or exchange clothing or shoes, A USPS return label will be automatically generated.*Please Note:The shipping cost of the return label will be deducted from your return total.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at[email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at[email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
