Unmatched names with my Gcash acc and paypal
Jr002
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Posted on
Jul-19-202309:49 AM
I want to link my account from Gcash to PayPal to transfer some balance left from my paypal and to transfer it to my Gcash account. But the problem is my name is not matched because on my paypal, i dont have "jr" with my full name but with my Gcash account, i have put my "jr" to my full name. I need assisstance please imediately. Thank you
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5 REPLIES 5
Narendar1
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Jul-22-202310:23 AM
Hi@Jr002
Thank you for contacting Community forum. I understand you have a different name on your PayPal account and Gcash account. However, name on both the account should match to link the accounts. You can contact Gcash support and check if they can make the name changes on the account.You can change the name on your account on the web (up to 2 characters) if it's misspelled, and only once after creating your PayPal account. For more details, you can also login and contact us through secured message center for further assistance. Thank you and take care. Narendar1
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Robz_24
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Jan-08-202409:22 PM
Hi, I have the same problem, cannot be able to link my paypall to gcash saying "diff name" and i dont know why. I put "Jr." Both my account, the only difference i've known is they have diff e-mail add, as my original e-mail used to gcash was used to diff paypall acnt (international) and i cant be able to delete that paypall acount. Can someone help me pls to solve this problem? Thank you!
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PayPal_Bindu
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Jan-11-202407:01 PM
Hello @Robz_24
Welcome to the PayPal Help Community and thanks for posting here!
Sorry to hear that you've run into some issues with linking your PayPal and GCash accounts. To link your Gcash and PayPal accounts, the name and email address registered on your PayPal account must match with the information on your GCash account. Please note that only one PayPal account may be linked to a GCash account and vice versa. If you're looking to unlink you GCash and PayPal accounts, please contact the GCash support team for further assistance.
Hope this information helps you,
Bindu
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Robz_24
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Jan-22-202410:44 PM
Good day sir, thank you for your responce. I had another question, my original e-mail used for gcash has been used for another paypal account application (business, international 😒 ) mistakenly. How can i cancel that account so that i can use it to create paypallocal account? Everytime i open that paypall acount, i stacked up on Tax Details Info Field, so i cannot open on the delete account page. Do i need to contact paypal international to do deleting of my account? Thank you, more piwer to you sir!
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PayPal_JonK
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Jan-24-202410:02 AM
Hello @Robz_24,
Welcome back! Thanks for stopping by PayPal's Community Forum. Sorry to hear you've been unable to close your account. If you are being directed to verify information anytime you login and are unable to move past that page, you may have some kind of limitation on your account. If that's the case, you may normally run into issues closing your account. You may wish to reach out to PayPal Customer Support for further assistance.
Best wishes!
- Jon K
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