Unable to log in on a disabled or suspended account  |  Google Workspace Knowledge Center (2024)

FAQs

How to fix Google Workspace account suspended? ›

Google Accounts are usually disabled if the account's owner hasn't followed our policies. Google's policies include: Google Terms of Service. Other policies and terms for our products and services.

Common reasons for suspension include inconsistencies in business information, violation of Google's guidelines, or suspicious activities. To resolve this, you need to carefully review and rectify the issues that led to the suspension.

The good news is that a suspension only lasts as long as the violation remains on your profile.

To lift the restriction, you can provide a reason and submit an appeal for your account on your My accounts page. You can find and track the status of your appeal there as well. Once the account restriction is lifted, to remove the Business Profile suspension, you can submit an appeal for your Business Profile.

Click the user's name to open their account page. At the top left, a message indicates why the user's Gmail account is suspended. (Optional) To find out how the user can avoid exceeding bandwidth limits in the future, go to Gmail bandwidth limits. At the top right, click Reactivate.

If your account is disabled, you can ask Google to restore your access. To get started, head to myaccount.google.com and enter your Gmail address. Tip: If you can't get in to your account, you may be able to download and save account data from some Google Services.

Dial 1–866–2-Google (1–866–246–6453) or 1 (650) 562–5550 the Google customer support phone number, open 24*7 hours. Then, listen to the IVR auto-response command menu options: To choose a preferred language, press 1. To solve the Google or Gmail account login issue, press 2.

Once the Google Ads account is suspended, this is considered permanent unless the appeal is submitted and the account is successfully reinstated. All advertisers have at least 6 months from the date of account suspension to submit an appeal.

Why is my Google Account suspended due to suspicious activity? ›

Suspicious activity suspensions usually occur when Google detects unusual behavior that may indicate fraud or misuse. Common reasons include: Inaccurate business information. Multiple profiles for the same business.

Submit the appeal and wait to hear from the Google Ads support team. They will review and reactivate the account if everything is found right. Sometimes, Google will suspend an account if it sees unusual activity in the payment. Such suspensions might require you to verify your billing information.

If you have unpaid invoices for a Google service, you may see the message 'Your service has been suspended due to unpaid invoices' when you sign in to that service. To reactivate the suspended service, you need to pay your overdue invoices.

If you deleted your Google Account recently, it may still be recoverable. If you can successfully complete account recovery, you'll be able to sign in as usual and access your account data. To get started, head to g.co/recover and enter your Gmail address. Important: Not all deleted accounts can be recovered.

Suspicious activity suspensions usually occur when Google detects unusual behavior that may indicate fraud or misuse. Common reasons include: Inaccurate business information. Multiple profiles for the same business.