Two-factor authentication codes are not accepted? (2024)

FAQs

Why is my two-step authentication code not working? ›

Authenticator apps rely on the time set on your device to create the authentication code. If the time on your device does not match the time on your computer then the code will not work. Check the time and date on your phone and make sure they match the computer or device you are logging in from.

If you have already set up two-factor authentication and cannot access the authentication code on your mobile device, you will need to ask your user manager or administrator to contact our support team to reset your account security. You will need to set up your account security with a different mobile device.

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below. On Android: Go to the Main Menu on the Google Authenticator app.

note: The authenticator app relies on the time and date on your device to generate codes. If your time and date are incorrect, the codes may not be valid. If your authenticator app is out of date,it may not be able to generate codes for all of your accounts. Check for updates in the app store.

Criminals can call users and pose as banks or trusted agents and ask to confirm the passcode that was sent to them, or provide links to spoofed websites through phishing attacks. They can also pose as users and contact cell phone carriers in an attempt to carry out a SIM cloning attack.

Go to your device's Settings and make sure push notifications are enabled and you have network connectivity. You can also remove your account and attempt the sign-in again. If you are still not able to add your account, please contact Support for personal accounts or reach out to your IT admin for work/school accounts.

Why does my authenticator code say invalid? ›

As such, the “invalid code” error can appear if your devices are registering a time difference — and can even be only a few seconds with the Google Authenticator application. In this case, please try to synchronize the times between your devices and the Google Authenticator application.

If you're getting an invalid verification code error, make sure you're using a single browser to login. Every code only works for the web browser you requested it on. For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.

The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.

Go to the Main Menu on the Google Authenticator app. Select Settings. Select Time correction for codes. Select Sync now.

Authentication failure occurs when the request to a resource is missing or has invalid credentials.

If delivery of your two-step authentication code to your phone is taking a significantly long time, try restarting your phone to refresh network connectivity. If you are not receiving the SMS code at all, see Not receiving text message (SMS) verification code for two-step authentication verification.

Tech-savvy attackers can even bypass two-factor authentication without knowing the victim's login credentials. Man-in-the-middle (MiTM) attacks describe the phenomenon of a third party, also known as a man-in-the-middle, intercepting the communication between two systems.

Go to the Main Menu on the Google Authenticator app. Select Settings. Select Time correction for codes. Select Sync now.