Travelex Insurance - Provider Information (2024)

FAQs

Who owns Travelex insurance services? ›

These events resulted in continuous policy improvements to encourage customers to travel with confidence knowing they have a great travel insurer behind them. Now owned by Zurich Insurance Group, Travelex programs are backed by the world's leading insurance carriers.

Travelex Insurance Services plans are underwritten by Berkshire Hathaway Specialty Insurance Company.

Travelex's Travel Basic, Travel Select, Flight Insure, and Flight Insure Plus all feature primary coverage with no deductibles. While other benefits – and coverage limits – differ between plans, you will automatically receive primary coverage when you purchase one of these plans.

For the answer to any benefits questions you should speak directly to a Travelex Customer Solutions Specialist at (844) 233-7898.

Travelex International Limited is a foreign exchange company founded by Lloyd Dorfman and headquartered in Peterborough, United Kingdom. Its main businesses are foreign currency exchange, issuing prepaid credit cards for use by travellers, supplying central banks with foreign currency and global remittance.

Formerly part of now-defunct Finablr, Travelex's fortunes quickly turned due to the coronavirus pandemic and a cyberattack that forced it to temporarily disable its systems. It then went through a pre-pack administration that led to more than 1,300 job losses and saw its creditors seize control.

Travelex is a reputable, legitimate company that has a history of strong customer service and paying claims.

The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card.

Berkshire Hathaway Travel Protection and Travelex Insurance Services have partnered to provide innovative travel protection plans to travel providers and their clients. We have transitioned BHTP partners to Travelex so they can sell Travelex travel insurance products.

The whole Travelex experience was very poor. 1) The exchange rates are certainly not the best. 2) Loading funds onto the card is extremely cumbersome, time consuming and hit-and-miss. If you do navigate the process, funds can take days to land.

Which travel insurance is best at paying claims? ›

Most travel insurance policies won't pay out if you're negligent while under the influence of alcohol or drugs, and have an accident or have property stolen.

We can also be contacted via email at [email protected] or via telephone on (+852) 3197 9488.

Online Foreign Currency orders: You may not reverse or “cancel” an order for Online Foreign Currency once you have made payment for your order. If you wish to reverse the transaction, you will need to attend a Travelex store to sell your Online Foreign Currency to Travelex on such terms as both parties agree.