Now all NetSuite users will have searchable access to a rich repository of answers withSuiteAnswers, your one-stop destination for support and training related inquiries. In directresponse to customer demand for more self-service, SuiteAnswers gives you searchable access tosupport solutions, best practices, training videos and help. Use the SuiteAnswers portal to:
- Search the knowledge base for an answer to any support question
- View ranked search results sorted by relevance
- Browse the Learning Center's extensive self-paced training catalog and take a course
- Rate and provide feedback on knowledge articles and training courses
- Open a support case online or by phone.
Additionally, the NetSuite Support tab is being redesigned to provide amore streamlined, user-friendly experience. Many links previously found on the Support tab havebeen removed or relocated so review the table below to reference key activities and how toaccomplish them.
Of special note: The NetSuite Support Center has been renamed the NetSuiteAccount Center and is accessible in the upper left hand corner of the Support tab.
Going forward, key training and support activities will be initiated as follows:
