The Knowledge Base feature helps you organize and publish information specific to your business. You can create knowledge bases to organize FAQ or to publish information to your NetSuite account and website. NetSuite knowledge bases are flexible, solutions can be organized into multiple topics and subtopics, allowing for efficient indexing and accessing of information.
Building a knowledge base has many positive impacts on your business. A knowledge base can reduce the number of customer service cases because customers can use the Customer Center and find answers to their issues. For information on how to set up a knowledge base, see Setting Up a Knowledge Base.
Creating solutions for your knowledge base shortens the time your support reps spend answering cases. Solutions can be quickly found, attached to the case record, emailed to the customer and the case closed.
Some common uses for knowledge bases are:
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answers to frequently asked questions
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a structured environment to quickly access solutions
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detailed trouble shooting procedures and tutorials
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articles and advice which enable customers to solve their own issues quickly
For example, several customers requested information on the sound quality of speakers they purchased from you. Your customer support reps might want to create solutions explaining how to solve the problem. These solutions can be published under a topic in a knowledge base. The main topic would be called Speakers with a subtopic of Speaker Sound Quality. Support staff would then create solutions and attach them to the relevant subtopic. When you publish a topic, all subtopics and solutions attached to these subtopics are also published.
General Notices
FAQs
Go to the Support tab and click the Visit SuiteAnswers button. Enter your question in the search box at the top of the SuiteAnswers home page. Go to SuiteAnswers and click the Open a Support Case button in SuiteAnswers.
What are suite answers in NetSuite? ›
SuiteAnswers is your one-stop destination for support, training, and documentation inquiries. In direct response to customer demand for more self-service, SuiteAnswers provides searchable access to support solutions, best practices, training videos and technical documentation.
Why do people leave NetSuite? ›
Tied for the top spot, NetSuite professionals cited a lack of salary increase and a need for new challenges as the primary reasons they would leave a job.
How hard is NetSuite? ›
NetSuite is a complicated product to learn and use. You need to get used to the user interface, or you will never be able to work with it effectively. You can learn NetSuite ERP, where you can design, develop, and manage NetSuite certification applications.
What can users find in SuiteAnswers: The NetSuite Self Service Supportsite? ›
SuiteAnswers is the NetSuite self-service support site where you can view announcements, support articles, videos, help topics, and best practice documents for NetSuite. From SuiteAnswers, you can also submit a question or contact NetSuite Customer Service by phone.
How to submit a NetSuite support ticket? ›
To create a support case (Basic Support):
Go to the Support tab in your NetSuite account, select Go to SuiteAnswers, and then click Contact Support at the top. is visible on all SuiteAnswers pages. Click the icon to bring up the NetSuite Virtual Support Assistant. Chat with the Virtual Assistant for your query.
What are SuiteApps in NetSuite? ›
SuiteApps are applications or bundles that extend NetSuite for specific industry and business needs.
What is SuitePeople in NetSuite? ›
NetSuite SuitePeople provides the capabilities organizations need to manage their people and HR processes, automate completion of everyday tasks and deliver an exceptional workforce experience. HR Administration. Payroll. Benefits. Performance Management.
What is the highest role in NetSuite? ›
The Administrator role has all permissions available in your NetSuite account at all levels.
What is the NetSuite controversy? ›
The Complaint, filed by Realscape Group LLC d/b/a Realogic Solutions against Oracle America, Inc., alleges that Oracle defrauded small to medium-sized businesses by selling them NetSuite software under false pretenses.
Earning NetSuite qualifications as Administrator may or may not directly increase your salary, but either way, it'll allow you to position yourself as a more distinguished NetSuite professional. That, in turn, can increase your choice of roles, and access to other benefits like flexible hours and remote working.
Is NetSuite better than Oracle? ›
What are the main differences between Oracle ERP Cloud and NetSuite? Oracle ERP Cloud is designed for larger businesses and offers advanced features and customization options. NetSuite, on the other hand, suits smaller to mid-sized companies with a user-friendly interface and ease of use.
Can I learn NetSuite for free? ›
A Free Online Course by Industry Leading Experts
Rather, all of our training courses and free NetSuite user tutorials are geared towards helping NetSuite users learn the skills they need in order to get the most out of their NetSuite system.
Is NetSuite a ERP or CRM? ›
NetSuite CRM is part of an integrated suite of ERP applications, which means employees using the CRM have a complete picture of all business information related to the customer, including sales orders and payments.
Is Salesforce better than NetSuite? ›
It depends on what you're looking for. You'll find NetSuite better than Salesforce if you need an end-to-end platform with CRM features for your daily business operations. Salesforce is a better option for those seeking a feature-rich CRM solution with AI capabilities.
How to get access to NetSuite account center? ›
The NetSuite Account Center portlet (located on the Support tab) is the access point to the NetSuite Account Center.
How do I contact NetSuite support? ›
