Safaricom now controls Sh273bn in M-Pesa funds (2024)

Safaricom’s customers are holding Sh273.9 billion in deposits in its mobile money service M-Pesa, making the telco one of the largest players in the financial services market.

The Nairobi Securities Exchange-listed firm has made the disclosure for the first time in its financial statements for the half year ended September. The funds grew by Sh74.9 billion from Sh199 billion at the end of March.

The move comes after Safaricom took control of M-Pesa Holding Company Limited —the firm that holds the cash powering its mobile money service— from London-based Vodafone Group Plc which is its ultimate parent company. Safaricom paid Vodafone a token amount of $1 (Sh151) in the transaction.

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The telco now holds nearly the same deposits as Stanbic Bank Kenya which held Sh272.9 billion as of the six months to June. Other big banks have a larger deposit base including Equity Bank Kenya with Sh565.1 billion and Co-operative Bank of Kenya (Sh447.6 billion).

Safaricom’s disclosures indicate that M-Pesa is used more for personal transfers and payments rather than long-term deposits, explaining its relatively smaller deposit base despite having more customers compared to banks.

The telco’s one-month active M-Pesa customers grew 3.1 percent to 32.1 million in the half year to September, giving it the largest client base in the country.

Equity Bank Kenya has more than 12 million customers while Co-op Bank has in excess of five million clients. Stanbic Bank, which matches M-Pesa in deposits, has less than one million customers according to Central Bank of Kenya (CBK) data.

The use of mobile money platforms as deposit/savings vehicles has been limited by regulatory caps which have been eased gradually in recent years. The maximum mobile money account balance now stands at Sh500,000, having been raised from the prior limit of Sh300,000.

Read:Safaricom signals higher dividend on better-than-expected profit

Banks meanwhile have no upper limit on account balances, dominating corporate business and also holding cash for high-net-worth retail clients.

Safaricom however earns more on transactions compared to banks, with the cost of cash transfers and withdrawals on M-Pesa, for instance, surpassing what the lenders charge despite multiple downward revisions mandated by the CBK.

M-Pesa revenue in Kenya grew 16.5 percent to Sh66.2 billion in the half year ended September, dwarfing Equity’s transaction-based revenue of Sh16.5 billion in the six months to June.

For Safaricom, taking control of the M-Pesa cash firm from Vodafone is expected to result in cost savings besides an opportunity to earn interest income from investing part of the deposits in short-term debt instruments like Treasury bills and bank fixed deposit accounts.

Vodafone earlier disclosed that M-Pesa Holding is a major cash cow, holding and investing hundreds of billions of shillings on a short-term basis amid rapid growth in customer deposits as well as transaction volumes and values.

Vodafone said M-Pesa Holding had short-term investments of €1.247 billion [Sh202 billion at current exchange rates] as of March 31, 2023.

It also held M-Pesa customer funds amounting to €1.226 billion [Sh199 billion] on the same date.

“Balances included in the group’s consolidated financial statements for M-Pesa Holding at 31 March 2023 include short-term investments of €1,247 million and €1,226 million due to M-Pesa customers, recorded within Other investments and Other creditors, respectively,” Vodafone said.

The Kenyan telco had been doing a lot of business with M-Pesa Holding as part of its mobile money service which has evolved from a person-to-person cash transfer platform to offer payments and credit among others.

The company sold services worth Sh106.3 billion to M-Pesa Holding in the year ended March 2023, according to its latest annual report. This was an increase from Sh96.8 billion the year before.

M-Pesa Holding owed Safaricom Sh1.12 billion in the review period, down from receivables worth Sh1.16 billion at the close of the prior year.

The transfer of M-Pesa Holding to Safaricom marks the telco’s increased control of the major aspects of the mobile money service which was pioneered in Kenya but whose intellectual property was previously held by Vodafone.

Safaricom and South Africa’s Vodacom Group Limited in March 2020 teamed up to acquire the M-Pesa brand from Vodafone at a cost of Sh2.1 billion. The companies now hold the mobile money brand in their joint venture firm M-Pesa Africa which is registered in Kenya and which they own on a 50/50 basis.

Read:Safaricom stock jumps 6.8pc on Kenya unit profit growth

The move saved Safaricom significant licence fees it was paying to the UK firm to use the brand.

Vodafone is the majority shareholder of Vodacom with a 65.1 percent stake and also holds a five percent indirect equity in Safaricom.

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Safaricom now controls Sh273bn in M-Pesa funds (2024)

FAQs

Safaricom now controls Sh273bn in M-Pesa funds? ›

Safaricom's customers are holding Sh273. 9 billion in deposits in its mobile money service M-Pesa, making the telco one of the largest players in the financial services market.

Why is my M-PESA account suspended? ›

Using your M-PESA account for purposes other than those intended, such as for money laundering or illegal betting, can result in suspension. Providing false information during account registration or in subsequent updates can lead to your account being suspended.

How do I reverse a M-PESA transaction? ›

To request for an M-PESA reversal via SMS to 456:

You will receive a response from “Reversal" that the request for a reversal has been started, and that an update will be shared within 2 hours. You are encouraged to check your messages for an update from the header “Reversal” on the status of the reversal.

What do the codes mean in M-PESA? ›

While the first three digits of an M-Pesa transaction code denote the year (first digit), month (second digit), and date (third digit) the transaction happened, the remaining seven digits are, at least from my observation, generated randomly (see Figure 1).

Is Safaricom separating from M-PESA? ›

East Africa's biggest company Safaricom Plc sees no compelling case for splitting its mobile-money service M-Pesa into a separate unit under a new group holding structure planned for 2025.

Can Safaricom freeze your mpesa account? ›

Suspension, Termination & Freezing

Safaricom reserves the right at its sole discretion to suspend or terminate the agreement if you use the MPESA account for unauthorized purposes.

What is the international code for M-PESA? ›

This is a service that enables M-PESA registered customers to send and receive money globally. Dial *840# to get started and send money across borders.

What does *334 do in Safaricom? ›

To use the service, customers will dial *334# upon which they will be presented with a choice of the different M-PESA services including “Send Money”, “Loans and Savings” or “Lipa Na M-PESA”.

Who controls M-Pesa? ›

Safaricom's M-PESA service screen on a Nokia feature phone. M-PESA is operated by Safaricom and Vodacom, mobile network operators (MNO) not classed as deposit-taking institutions, such as a bank.

Who controls Safaricom? ›

Our shareholding structure changed during the year and is currently comprised of the Government of Kenya (35 per cent), Vodacom (35 per cent), Vodafone (5 per cent) and free float (25 per cent). * Company holds an indirect interest in Safaricom through a wholly-owned subsidiary, Vodafone Kenya Ltd (VKL).

Who owns M-Pesa in Kenya? ›

Safaricom has announced the successful completion of its acquisition of M-Pesa Holding Company Limited from its parent company, Vodafone Group PLC, finalizing a process that began in April of this year.

Why is my account getting suspended? ›

Security risk: A marketplace may temporarily suspend a user's account if they suspect it has been compromised, in order to limit it being used for malicious activity. Financial abuse: Using an account to commit fraud, money laundering, terrorist financing, or any other type of financial crime.

Why is my M-Pesa app saying suspicious activity? ›

Other signs that your account has been compromised include receiving notifications about unusual transactions, being unable to access your account, or receiving a message that your account has been locked due to suspicious activity.

Why is my merchant account suspended? ›

Google requires that the information you communicate about your tax and shipping charges in your Google Merchant Center account match the rates on your website. When the rates don't match, Google will often suspend the account.

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