Refunding a direct debit does not cancel the contract you have with the merchant.
You have the ability to request a SEPA direct debit refund in the app yourself up to 8 weeks after it has been debited. When you complete the refund request, the funds will be available on your account immediately.
Requesting a direct debit refund in my main account
- Login to the N26 mobile app
- Open your transaction list and select the direct debit in question
- Choose Initiate a refund
Requesting direct debit refund in my IBAN Space (subaccount)
You can also request a direct debit refund in your IBAN-assigned Spaces:
- Login to the N26 mobile app
- Tap on Spaces
- Go to the Space you wish to refund a direct debit
- Select the direct debit transaction in question
- Choose Initiate a refund
