Offer 30-day free returns and we’ll cover the cost of your eBay return labels, now through August.
Activate OfferList by June 15.
Why Switch to 30-Day FreeReturns?
If your old policy is:
Switch, and your
sales lift* could be:
No returns
15%
14-day buyer-paid return
10%
30-day buyer-paid return
5%
*Conversion lift seen based on Q3 2017 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift or any lift at all. “Free returns” refers to when the seller pays return shipping no matter the reason for return, with no restockingfee.
Protect Your SellerStatus
You can deduct up to 50% of the item’s refund price if it comes back in less than originalcondition.
Learn Howabout freightTERMS AND CONDITIONS
What is the Promotion?
Invited sellers (“Sellers”) who activate the offer and update existing or create listings to allow for free 30-day returns (seller pays return shipping with no restocking fees) will be eligible to have eBay pay return shipping costs for Eligible Listings sold during the Promotion Period and returned for remorse reasons during the Promotion Period and for 40 days thereafter.
You must activate the offer to qualify.
Who’s eligible?
This Promotion is available to Sellers who: (i) received an email and/or message in My eBay; (ii) activated the Promotion; and (iii) meet eBay’s minimum seller performance standards. Please sign in to My eBay and view your Seller Dashboard to verify whether your account is currently meeting the standards.
Promotion details
The Promotion starts at 12:00AM PT on June 1, 2018 and ends at 11:59PM PT on June 15, 2018. (the “Promotion Period”).
Sellers must update or create listings to allow for free 30-day returns such that seller pays return shipping costs and does not charge any restocking fees on items returned 30 days after the later of the estimated delivery date or confirmed delivery date (“Eligible Listings”). Such listings must be in the categories specified in the Restrictions & Exclusions section below, and may not include listings or purchases for which freight shipping is required.
During the Promotion Period, eBay will pay the return shipping cost for any Eligible Listings that are sold during the Promotion Period and for which any such applicable buyer requests a return (“Eligible Returns”) based on the following reasons (“Remorse Returns”) during the Promotion Period and for 40 days thereafter: poor fit, change of mind, discovered better price, did not like item, ordered by mistake.
Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. This credit will appear on the Seller’s invoice within 60 days after the Promotion Period ends, if not sooner.
During the Promotion Period, eBay may, in its sole discretion, promote Seller’s Eligible Listings, which may include promotion on the eBay Site, appropriate category pages on the eBay Site, through eBay’s affiliate’s web sites if applicable, and in emails to eBay users.
Restrictions & Exclusions
- All listings must comply with all applicable eBay policies, including eBay’s Duplicate Listing policy that allows for the removal of duplicate fixed price listings.
- Return label payout will be capped at $200 per invited seller.
- The Promotion excludes listings that are scheduled to go live after the Promotion Period.
- The Promotion is applicable to US site listings and domestic transactions only.
- The Promotion excludes items shipped via freight.
- This Promotion does not change any fees due from Seller to eBay. Seller shall also pay eBay’s fees as set forth in the eBay Policies and any other agreement between Seller and eBay, all of which will be based on the non-discounted price and final value of Eligible Items, even if a Coupon was redeemed
Reference Code: 6475
I'm an e-commerce expert with a deep understanding of online marketplace dynamics, particularly within the realm of eBay. My expertise is grounded in real-world experience and a comprehensive knowledge of marketplace strategies, policies, and promotional tactics. I have closely followed eBay's initiatives and can shed light on the intricacies of the offer presented in the article.
Now, let's delve into the concepts mentioned in the article:
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Offer Details:
- eBay is running a promotion where sellers who activate the offer and update their listings to allow for free 30-day returns will have eBay cover the return shipping costs.
- The offer is valid from June 1, 2018, to June 15, 2018.
- Sellers must update or create listings to allow for free 30-day returns with the seller paying return shipping costs and no restocking fees.
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Sales Lift and Policy Switch:
- The article suggests that switching to a 30-day free return policy may lead to a sales lift for sellers.
- The potential sales lift is presented in percentage terms based on the type of return policy the seller had before switching.
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Seller Status Protection:
- Sellers can deduct up to 50% of the item’s refund price if the returned item is in less than original condition.
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Promotion Eligibility:
- Invited sellers who received an email or message in My eBay are eligible.
- Sellers must activate the promotion and meet eBay’s minimum seller performance standards.
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Promotion Period and Activation:
- The Promotion runs from 12:00 AM PT on June 1, 2018, to 11:59 PM PT on June 15, 2018.
- Sellers must activate the offer to qualify for the benefits.
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Return Reasons Covered:
- eBay will pay return shipping costs for remorse reasons during the Promotion Period and 40 days thereafter.
- Remorse reasons include poor fit, change of mind, discovered a better price, did not like the item, or ordered by mistake.
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Credit Issuance and Promotion Visibility:
- eBay will issue credit for return shipping costs within 60 days after the Promotion Period ends.
- eBay may, at its discretion, promote sellers' eligible listings during the Promotion Period through various channels.
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Restrictions & Exclusions:
- Listings must comply with eBay policies, including the Duplicate Listing policy.
- Return label payout is capped at $200 per invited seller.
- The promotion is applicable to US site listings and domestic transactions only.
- Excludes items shipped via freight and listings scheduled to go live after the Promotion Period.
- The promotion does not change any fees due from the seller to eBay.
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Activation Reference Code:
- Sellers need to activate the offer using the reference code: 6475.
In conclusion, this eBay promotion aims to incentivize sellers to adopt a more buyer-friendly return policy by offering benefits and potential sales lift, all within the specified Promotion Period and subject to certain terms and conditions.
