Buyer wants to return and no option to decline? | Mumsnet (2024)

FAQs

Why can't I decline a return on eBay? ›

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.

The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc. If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund.

You can only decline a return if the buyer is returning the item because they changed their mind (didn't fit), and your return policy stated you don't accept returns. Here's how: Go to your Returns dashboard - opens in new window or tab. Select View return details beside the item.

Sellers are responsible for handling returns on time, accepting or closing returns and issuing refunds, and appropriately following the returns policy stated in the product listing. If the seller agrees to accept your return, follow their return instructions.

Select View return details beside the item. Select Decline the return and then Continue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Select Decline return.

If you opened a return using the reason "not as described" and it was started within 30 days the seller cannot refuse it. If you've done that you should escalate it to eBay. You should have been given a date to do that in the email you got from ebay when you started it. It's usually at least 3 working days later.

If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed.

The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.

Yes, it is legal to offer a no return policy. There are no laws that prohibit no return policies, but there are laws that require businesses to clearly display their no return policy if they have one.

Most sellers on eBay offer returns, but would prefer to keep them to a minimum.

What is the eBay policy for no returns accepted? ›

Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description.

Support and Refunds

Buyers must first contact the seller to try to resolve purchase issues. If a buyer requests a refund or has an issue with their purchase, the seller has 2 business days to respond to the buyer and attempt to resolve the buyer's issue.

Consider accepting returns: Items you sell with shipping and checkout are all final sale, but you can choose to issue a refund or accept returns. For example, if a shirt you sold them doesn't fit, the buyer could pay to ship it back to you.

When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale.

Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don't assume a store will allow you to return an item if you change your mind.

eBay automates the returns and refunds processes to save sellers' time and enable them to process returns faster. Automated returns also streamline returns experience for buyers.