Proctorio Troubleshooting Chart (2024)

FAQs

How do you know if Proctorio flagged you? ›

The ​Incident Log ​will display any potential incident based on the instructor's settings. Each flag has its own messaging in the incident log. The Incident Log can be viewed by clicking the Proctorio icon at the top of the information toolbar on the right side of the screen.

Reboot your computer. Ensure Chrome is updated. Remove the Proctorio extension by right-clicking on the Proctorio shield in Chrome and choosing "Remove from Chrome..." Reinstall the Proctorio extension by visiting getproctorio.com.

Suspicious behavior is flagged in a report for faculty review. For example, the system has the capability to note to the instructor if other people are in the room, if a phone is used, or if the student is consistently looking down into their lap.

Does Proctorio flag you right away or give you a warning? Depending on the severity of the situation, the live proctor may give you a verbal warning first. However, if instances of suspicious activity continue, then you will be flagged.

During an exam Proctorio may take screenshots of your desktop, detect the number of computer monitors connected to your computer, or record your web traffic. This information will only be recorded if the professor has enabled it within the exam settings.

Does Proctorio monitor eye movements? No. Proctorio does not track eye movements, but we may use facial detection to ensure test takers are not looking away from their exam for an extended period of time.

Read and change all your data on the websites you visit: To make sure test takers aren't navigating to websites or tabs that can give them an unfair advantage, Proctorio will monitor web traffic only during the designated exam period. Proctorio does not have access to your browser history.

Delete the Proctorio extension in Chrome settings (3 dots, More tools then Extensions) and refresh the Canvas page. The Secure Exam Proctor link should be visible again. Click on it to reinstall the Proctorio extension. Try to take the test again.

Proctorio, a secure testing system, may kick users out if they try to preform a prohibited behavior during a quiz or test. An example would be trying to launch another program.

Can proctored exams detect phones? ›

Can proctored exams detect phones? AI-based proctoring software can detect extra devices such as phones, tablets, smartwatches, etc. It monitors the examination process in real time and flags any suspicious noises and activities in the testing area.

The most important findings were that none of the cheating students were flagged by Proctorio, whereas only one (out of 6) was caught out by an independent check by a human agent. The sensitivity of Proctorio, based on this experience, should therefore be put at very close to zero.

Does ProctorU Tell You If You Get Flagged? ProctorU will not tell you if you get flagged during the exam unless there is a severe cheating problem, in which case, they will cancel your exam.

A: Only an instructor can see the recording of what the student views during the Canvas quiz. No other files or web sites are visible to the instructor nor to Proctorio. In addition, all student information collected during an exam is fully encrypted.

This is a common flag virtual proctoring companies use to label students. Proctorio tracks how many times your gaze shifts away from the camera, in addition to mouse movement, and how frequently you type.

Only One Screen. Only One Screen prevents the exam participant from using dual monitors.

ProctorU does not support the use of multiple monitors during an online proctored exam. You must disconnect your additional monitor(s). If you are using a PC you can press the Windows Key and the P Key at the same time then select PC Screen Only or unplug the additional monitor(s).

You get kicked out: Go back into the exam immediately. There's enough time built-in for a kick-out or two. But if it keeps happening, contact your on-call TA or instructor immediately. If you see a screen saying “your exam has ended and you have been logged out”, you can reenter the exam as soon as you have time left.

Require Attention: Proctoring session reports that have been flagged by Proctortrack due to items in the report that misalign with the conditions and configurations set by an instructor for the exam. Students whose proctoring data is deemed to “require attention” will be highlighted with red text in the Student List.

The most important findings were that none of the cheating students were flagged by Proctorio, whereas only one (out of 6) was caught out by an independent check by a human agent. The sensitivity of Proctorio, based on this experience, should therefore be put at very close to zero.

How does Proctorio flag you for cheating? ›

Proctorio monitors students by tracking the websites they visit during Proctorio exams. Proctorio observes students for over twenty behaviors. The software generates the report for instructors to review. Along with the facts of proctorio cheating, you must know the rpi acceptance rate.

ProctorU will not tell you if you get flagged during the exam unless there is a severe cheating problem, in which case, they will cancel your exam.

Proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, your proctor will monitor everything on the computer screen, but can no longer utilize the your mouse and keyboard.

Robust Application-Based Solution. Proctortrack prevents blacklisted keystrokes and applications, continuously scans hardware and peripherals to detect virtual machines and other restricted devices, and flags attempts to search the web for answers.