Netflix says ‘Your TV isn’t part of the Netflix Household for this account’ (2024)

This message means Netflix wasn't able to associate your TV with your Netflix Household.

If you signed in to Netflix from a device that's not part of your Netflix Household, you may need to verify your device to watch Netflix. To fix the issue you can:

• Create an account.

• Update your Netflix Household.

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If you signed in to a TV that's part of your Netflix Household but see this error, you will need to verify that the TV you're using is part of your Netflix Household. To do this, you will need:

• Mobile phone or tablet with a camera

• Wi-Fi connection

Verify that your TV is part of your Netflix Household

1. When prompted on your TV, select Update Netflix Household.

2. Select Troubleshoot This TV.

3. Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.
   

4. Make sure your mobile device is connected to your home Wi-Fi. Tap Next.
   

   • If your mobile device can't connect to your home internet, skip to the "Troubleshooting" section below.

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5. Tap Get Code to generate a new QR code on your TV.

6. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)
   

7. Once verified, select Start Watching to continue watching Netflix.

   • If unsuccessful, make sure your mobile device is connected to the same internet as your TV and try again.

   
   

Troubleshooting