If you see one of the following errors:
Netflix has encountered an error. Attempting to determine problem.
Netflix has encountered an error. Retrying in [X] seconds.
It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.
How do I fix a Netflix error on my TV? ›Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.
How do you reset Netflix on Smart TV? ›Samsung Smart TV: Open the Smart Hub, then go to “Applications”. Find Netflix, select “Options”, then “Delete”. To reinstall, return to the Smart Hub Store, search for Netflix and install. LG Smart TV: Press the “Home/Smart” button on your remote control, go to “LG Content Store”, and find Netflix in “My Applications”.
How do I clear the cache on Netflix? ›Go to your device's home screen or apps list. Tap and hold the Netflix app, then tap App info. Tap Storage & cache > Clear storage > OK. Try Netflix again.
Is Netflix having issues right now? ›We are not currently experiencing an interruption to our streaming service.
Why is Netflix saying there is a problem with your payment method? ›It indicates that Netflix was unable to receive a payment for one of the following reasons: The payment method on file is no longer valid or has expired. Your financial institution did not approve the monthly charge. US Only: The credit card zip code on your Netflix account does not match the one listed with your bank.
What devices will no longer support Netflix on TV? ›1 What TV models will Netflix no longer support? Netflix will no longer support the app on TV models produced between 2010 (D-Series) and 2011 (E-Series) starting from August 19, 2023.
Why is Netflix not working but everything else is? ›Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.
It usually means a network connection problem is stopping your device from reaching Netflix. To fix the problem, follow the troubleshooting steps below. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
How do I restart Netflix? ›It usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps for your device to resolve the issue. If the error message is followed by an error code, search our Help Center for the error code (for example, "ui-1111").
How to fix Netflix payment error? ›You can retry the same payment method by re-entering your existing account information, or you can try a different payment option. Netflix will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.
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