Copyright 2024 MoonPay Inc. All rights reserved.
MoonPay USA LLC is a registered money service business (NMLS ID: 2071245).
For Law Enforcement requests please direct your official document to our compliance team here.
Contact MoonPay USA LLC at 1-833-610-0735 or [email protected].
How can I get my money back from MoonPay? ›Cryptocurrency transactions are irreversible, so we can't refund any transaction once they're completed. Quickly contact your bank to cancel your card. This step will prevent others from using your card to buy cryptocurrency from MoonPay.
Does MoonPay take 24 hours? ›You can sell cryptocurrency for fiat on MoonPay within a few minutes. If you are using a VISA Fast Funds card, you will receive the payout within 30 minutes. For standard VISA cards, funds may take up to 48 hours to be made available.
Why isn't my MoonPay working? ›Check if there are any Operating System updates for your device. Make sure you've got the latest version of the MoonPay app in the app store. Android only: Clear your mobile app cache. Try accessing buy.moonpay.com through your device's web browser instead.
Does MoonPay support us? ›Discover the convenience of selling cryptocurrency using multiple payment method options supported in the EU and US. Simply create and verify your MoonPay account, then add your bank account or card payout information to get started.
Is MoonPay legit? ›MoonPay is a safe crypto payment solution.
Why is my MoonPay taking so long? ›Check the transaction tracker link in your order confirmation email if your bank transfer is taking longer and your order is still pending. The tracker will let you know if we need more info or documents to finish your order. Ensure the following: The transfer was initiated from your personal bank account.
How long does MoonPay take to payout? ›VISA Fast Funds cards give payouts in 30 minutes. Standard VISA cards might take up to 48 hours for funds to be available.
What is the MoonPay controversy? ›In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...
What are the disadvantages of MoonPay? ›High Fees: MoonPay imposes a fee of 4.5% for credit card transactions and 1% for bank transfers. These fees can be considerably higher than those of many other cryptocurrency exchanges, which might be a deterrent for some users.
| Level | Requirements | Daily Maximum Limit |
|---|---|---|
| 1 | -Email -Phone Number -Personal Information | $50 |
| 2 | -Identity Document -3D Liveness Check or Selfie -Card Verification (by request) | $5,000 |
| 3 | -Proof of Address -Source of funds (by request) | $10,000 – card payments $50,000 – bank transfers |
MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
Why is MoonPay taking so long? ›If it's your first time buying, the transaction might take a few hours because of extra security checks. If your transaction takes a long time to verify and you haven't received an email, please click Help for assistance.
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