MoonPay: Pros, Cons, and Features (2024)

If you're looking for a convenient and swift way to buy and sell cryptocurrencies, MoonPay has likely caught your attention. This fintech company has carved out a significant niche in the cryptocurrency industry by offering a versatile payment gateway for crypto transactions. With MoonPay, users can engage with over 100 cryptocurrencies and non-fungible tokens (NFTs) utilizing various payment methods, including credit cards, bank transfers, Apple Pay, and SEPA.

But beyond its basic functionality, what exactly is MoonPay? How does it operate, and what features does it provide? In this comprehensive review, we will delve into the mechanics of MoonPay, detailing its features, fees, advantages, disadvantages, and potential alternatives. We aim to provide you with all the necessary information to determine if MoonPay is the ideal choice for your cryptocurrency needs.

In a sector that prioritizes innovation and trust, especially in converting cryptocurrency to fiat, MoonPay stands out. It offers users a seamless blend of ease and robust security, essential in a domain where safety is paramount.

MoonPay: Pros, Cons, and Features (1)

What Is MoonPay?

MoonPay, a prominent financial technology company founded in 2019, has significantly transformed how people purchase and sell cryptocurrencies. Known for its user-friendly interface and extensive range of payment options, MoonPay serves as both an on- and off-ramp service, facilitating the acquisition of cryptocurrency assets through various traditional payment methods.

From its early days, MoonPay secured a crucial partnership with Bitcoin.com, which propelled its platform into the spotlight. Over the years, the team has expanded its offerings, adding a diverse array of cryptocurrencies like BTC, ETH, BNB, and more, along with increasing its roster of partners. This growth has solidified MoonPay's position as a preferred payment service in the cryptocurrency world.

The platform supports a wide assortment of payment methods, including credit cards, debit cards, and local bank transfers, in various fiat currencies. This flexibility makes transactions more accessible and convenient, catering to a global audience. MoonPay also extends beyond individual transactions, offering a ramp product that enables users to accept crypto payments on their websites or applications, furthering the adoption of cryptocurrencies across different sectors.

In addition to its comprehensive services, MoonPay operates as a non-custodial wallet, providing users with full control over their private keys and assets. This setup enhances security by mitigating the risks of unauthorized access and theft. The company employs advanced blockchain encryption to secure transactions, ensuring the safety of user funds.

MoonPay’s impact is also evident in its collaborations with leading entities in the crypto space, like Trust Wallet, OpenSea, and Bybit, aiming to be the gateway to Web3 and decentralized apps (dApps). With operations in over 160 countries, and supporting over 100 cryptocurrencies and NFTs, MoonPay is not just a payment gateway but a comprehensive platform for accessing the digital asset economy with ease and confidence.

MoonPay Pros

MoonPay offers a plethora of advantages that streamline the process of investing in cryptocurrencies and NFTs, making it accessible even to those new to the crypto world. Here’s a detailed look at the pros that set MoonPay apart in the financial technology sector:

  • Easy Crypto Investing: With MoonPay, purchasing cryptocurrencies and NFTs is a matter of minutes, requiring no prior knowledge. This accessibility is a cornerstone of their service, ensuring anyone can start investing quickly and effortlessly.
  • Top-Notch Security: Security is paramount at MoonPay. The platform ensures that payment details and personal information are encrypted, with all products designed with security and privacy as core principles. Additionally, as a non-custodial wallet, MoonPay gives users full control over their digital assets, significantly reducing potential security threats.
  • Efficient Integration: MoonPay can be integrated with a multitude of wallets, exchanges, brands, and marketplaces. This extensive integration network facilitates the easiest and most seamless buying experience for crypto assets.
  • Swift and Comprehensive Verification: The platform’s Know Your Customer (KYC) process is efficient, generally completing verifications almost instantly with clear image uploads, although some may take a bit longer. This quick verification process enhances the user experience, especially for first-time users.
  • Global Reach and Diverse Payment Options: MoonPay boasts a wide international availability, supporting numerous payment methods tailored to different regions. These include credit/debit cards, Apple Pay, Google Pay, SEPA for euro transactions, UK Faster Payments for UK users, and Samsung Pay in the U.S., catering to a global audience with varied preferences.
  • Enhanced User Experience: The intuitive design of the MoonPay platform makes it incredibly user-friendly, allowing even those unfamiliar with crypto transactions to navigate and execute purchases easily.
  • Merchant Integration: MoonPay also offers robust merchant integration capabilities, allowing businesses to tap into the growing crypto market effortlessly. This feature is particularly beneficial for companies looking to expand their payment options to include cryptocurrencies.

These attributes collectively highlight MoonPay's commitment to promoting cryptocurrency adoption by making transactions straightforward, secure, and accessible to a global audience.

MoonPay Cons

While MoonPay offers numerous benefits, it also has certain limitations that potential users should consider:

  • High Fees: MoonPay imposes a fee of 4.5% for credit card transactions and 1% for bank transfers. These fees can be considerably higher than those of many other cryptocurrency exchanges, which might be a deterrent for some users.
  • Limited Availability: The service is not available in several countries or regions, including China, Iran, North Korea, and some U.S. states like Louisiana, Hawaii, New York, Rhode Island, and Texas. This restricted accessibility could limit options for residents in these areas.
  • Lack of Internal Storage: Unlike some platforms, MoonPay does not offer its own cryptocurrency storage system. Users must have an external wallet or exchange to store and manage their digital assets.
  • No Crypto Swapping: MoonPay does not support direct swaps between different cryptocurrencies (e.g., exchanging Bitcoin for Dogecoin). Users looking to perform such transactions must seek other exchanges that offer this functionality.
  • Restricted Currency Access: Owing to various regional regulations, access to some cryptocurrencies might be limited in specific areas, potentially complicating purchases for users in these regions.
  • Customer Support and Privacy Concerns: Feedback regarding MoonPay’s customer support has been mixed, with some users reporting delayed responses or difficulties in obtaining assistance. Additionally, the required personal information and thorough verification process might not appeal to users seeking more privacy in their transactions.

These drawbacks highlight the importance of weighing both the pros and cons of using MoonPay, particularly for users who prioritize lower fees, broader accessibility, or greater privacy in their cryptocurrency dealings.

MoonPay Key Features

Effortless Trading Experience

Using MoonPay to purchase cryptocurrencies is straightforward. Simply visit their website, select the "Buy crypto" or "Sell crypto" option, and you can quickly set the amount of fiat you wish to spend or receive. MoonPay updates its prices every 10 seconds to minimize price slippage, ensuring a more stable transaction. Choose from multiple payment options such as credit cards and bank transfers. Remember, MoonPay will facilitate the transaction but you’ll need to provide your own crypto wallet address since the platform does not offer storage services.

Comprehensive Crypto Wallet and Exchange Integration

MoonPay is highly integrated with various crypto wallets and exchanges, enhancing your access to the Web3 ecosystem. It acts as both a crypto on-ramp and off-ramp for numerous businesses, allowing you to conduct transactions directly from your preferred wallet or exchange, including major platforms.

Furthermore, MoonPay supports transactions for Non-fungible tokens (NFTs) across multiple blockchains such as Ethereum, Polygon, and Solana, and is compatible with NFT marketplaces like OpenSea, ImmutableX, and Sorare.

Universal Payment Method Support

MoonPay accommodates all prevalent payment methods to facilitate easy buying and selling of crypto and NFTs. Depending on your location and the local crypto regulations.

It's important to note that only card payments are accepted when purchasing NFTs.

Feature-Rich Mobile Application

The MoonPay mobile app is available on both iOS and Android, providing a convenient way to manage your crypto and NFT transactions on the go. Key features include:

  • Wallet top-up options across various payment methods.
  • Support for over 100 crypto and NFT types across multiple blockchain networks including BNB Chain, Polygon, and Solana.
  • A seamless, user-friendly app interface developed in collaboration with Web3 companies like MetaMask and Uniswap Foundation.

Robust Customer Support

MoonPay offers comprehensive support through its help center where you can access FAQs, submit requests, or engage in live chat. The platform's customer service is well-regarded, with a 4.2 out of 5 rating on Trustpilot from over 75,000 reviews, praised for its user-friendly design and responsive support.

Simplified NFT Checkout

The MoonPay NFT Checkout feature enables quick and straightforward NFT purchases using a card. This service is designed to simplify entry into the NFT market, supporting various blockchains like Ethereum and Solana. Notably, it treats NFTs as digital goods, facilitating higher card approval rates and prompt seller payments in USDC. For NFT purchases up to $7500, ID verification is not required, allowing for quick transactions.

MoonPay Hypermint

Hypermint by MoonPay allows anyone to create and market their own NFTs. This platform supports several blockchains and provides tools for marketing, analytics, and technical support. It offers an NFT API for developers to create and manage NFT collections comprehensively, incorporating features like token management, royalty configurations, and metadata handling.

MoonPay: Pros, Cons, and Features (2)

Please note that Plisio also offers you:

Create Crypto Invoices in 2 Clicks and Accept Crypto Donations

12 integrations

  • BigCommerce
  • Ecwid
  • Magento
  • Opencart
  • osCommerce
  • PrestaShop
  • VirtueMart
  • WHMCS
  • WooCommerce
  • X-Cart
  • Zen Cart
  • Easy Digital Downloads

6 libraries for the most popular programming languages

19 cryptocurrencies and 12 blockchains

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Ethereum Classic (ETC)
  • Tron (TRX)
  • Litecoin (LTC)
  • Dash (DASH)
  • DogeCoin (DOGE)
  • Zcash (ZEC)
  • Bitcoin Cash (BCH)
  • Tether (USDT) ERC20 and TRX20 and BEP-20
  • Shiba INU (SHIB) ERC-20
  • BitTorrent (BTT) TRC-20
  • Binance Coin(BNB) BEP-20
  • Binance USD (BUSD) BEP-20
  • USD Coin (USDC) ERC-20
  • TrueUSD (TUSD) ERC-20
  • Monero (XMR)
MoonPay: Pros, Cons, and Features (2024)

FAQs

What are the disadvantages of MoonPay? ›

MoonPay's greatest drawback are transaction fees. You pay trading fees and variable network fees, and MoonPay is significantly more expensive than crypto exchanges like Coinbase and FTX.US. Paying 4.5% on card payments is incredibly steep. And MoonPay charges dynamic network fees on BTC, ETH, and ERC20 tokens.

How trustworthy is MoonPay? ›

Is it safe to use MoonPay to buy and sell crypto? Keeping our customers safe is a top priority at MoonPay. We use strong security measures for your personal details and transactions and have satisfied over 30,000 TrustPilot customers and 250+ cryptocurrency services who trust our services.

Why are MoonPay fees so high? ›

High fees: You'll be paying for the convenience you can get by using MoonPay. Fees for transactions are $3.99 or 4.5%, whichever is higher. People who use bank transfers to fund their account can pay less, but that feature isn't available in the United States.

Is it safe to give SSN to MoonPay? ›

MoonPay is compliant to the General Data Protection Regulation (GDPR), ensuring that all customer and employee personal information is treated with the highest level of security and in a lawful manner.

What is the MoonPay controversy? ›

In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...

Why does MoonPay fail? ›

It can be frustrating when orders fail. Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.

How much does MoonPay charge per transaction? ›

3.5% fees with a minimum of $3.99 on Checkout transactions.

How do I get my money out of MoonPay? ›

Select the cryptocurrency you'd like to sell from the drop-down menu and enter the amount you wish to trade for fiat. Enter your email address and choose between bank transfer or the credit/debit card where you'd like to receive your funds.

Is MoonPay legal in the US? ›

MoonPay USA LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. This license and the required surety bond do not cover the transmission of virtual currency.

Why is MoonPay asking for my Social Security number? ›

At MoonPay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.

Can I get my money back from MoonPay? ›

Cryptocurrency transactions are irreversible, so we can't refund any transaction once they're completed. Quickly contact [1-833-204-1879 ] your bank to cancel your card. This step will prevent others from using your card to buy cryptocurrency from MoonPay[1-833-204-1879 ] .

Does MoonPay ask for face verification? ›

Selfie verification: Take a selfie while holding your payment card to verify your identity. Make sure the first six and last four digits can be seen. Bank statement code: Please enter the four-digit code from your bank statement. This code corresponds to the pending charge from MoonPay.

Is MoonPay safe with debit card? ›

Yes, we use 3D Secure to verify card payments, adding extra security to online transactions. It helps to reduce any risk of fraud or disputes in your transaction.

How much fees does MoonPay charge? ›

MoonPay makes money by taking a percentage of total transactions. The major transaction types are buying and selling crypto, and buying or selling NFTs. The company charges a 4.5% processing fee for buying or selling crypto via credit cards and a 1% fee for bank transfers (with a $3.99 minimum).

Are your private keys at risk when using MoonPay? ›

It's important to always remember that lost private keys are unrecoverable. It's therefore generally safe practice to avoid having all your eggs in one basket, since losing access to your only wallet would mean losing all your holdings.

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