FAQs
Crypto wallets like MetaMask are called self-custodial for this reason: You are the custodian and the only one who can access your private keys.
How do I speak to someone at MetaMask? ›
The best method is to get in touch via the “Start a Conversation” button on the Support page. See here for more information. I found a bug, what do I do? Either get in touch with Support via the “Start a Conversation” button on the Support page, or submit a bug report on the MetaMask Github.
How do I fix MetaMask error? ›
Restart your browser, or force close the mobile app and reopen. Restart your computer or mobile device. Lock and unlock MetaMask. If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan.
What is a self-custodial wallet? ›
Self-custody wallets allow users to serve as their own banker, but the trade-off is that wallet security also becomes their sole responsibility. A lost account password at a crypto exchange can likely be recovered. However if you're self-custodying and misplace your recovery phrase, your funds could be lost forever.
What are the disadvantages of MetaMask? ›
What are the disadvantages of MetaMask? MetaMask is a hot wallet. That means it's connected to the internet at all times, which increases the security risk for your crypto. Unless you're trading, it's best to store your keys in an offline wallet.
Is a MetaMask account the same as a wallet? ›
'Wallet' describes the MetaMask software you're using. 'Account' refers to a public-private key pair.
Can someone take money from MetaMask? ›
If you're wondering whether you can withdraw your assets from MetaMask to a bank account, the answer is no. MetaMask does not offer direct withdrawal services.
Does MetaMask have a help desk? ›
Metamask's official phone numbers include +1-877-370-3371, with an additional option for quick replies at +1-877-370-3371 is the helpline number for Metamask in the USA. It connects you directly to Metamask's customer support team at +1-877-370-3371, offering assistance for various issues.
Who owns MetaMask? ›
MetaMask is developed by Consensys, a blockchain software company focusing on Ethereum-based tools and infrastructure.
How to unlock MetaMask wallet? ›
As soon you are on the Unlock view, click Forgot password:
- Enter your 12-word secret Secret Recovery Phrase in the text boxes. Make sure you insert each word in the correct order, and all in lower case.
- Enter your new password.
- Retype your password to confirm it was written correctly.
- Click restore:
A wallet reset essentially returns your MetaMask Extension or Mobile app to the state it was in when you downloaded it: it clears your Secret Recovery Phrase and your accounts from the software. After you execute a reset, you'll need to re-enter your Secret Recovery Phrase to get access to your wallet again.
Why can't I connect my MetaMask wallet? ›
If your Metamask wallet isn't connecting on $BLOCK, close it, open your Metamask, click select a network and pick Ethereum Main Network. Go reopen the Block app from your home page, click connect Metamask. It should work like this.
What are the risks of a custodial wallet? ›
Security Risks
Custodial wallets are easy targets for hackers because they hold many users' private keys. If the service provider's security is compromised, your funds could be at risk. For instance, in 2014, Mt. Gox, a Bitcoin exchange, was hacked, and 850,000 Bitcoins were stolen.
How do I access my custodial wallet? ›
Generally, custodial wallets are available from crypto exchanges or a custodial wallet provider in the form of a mobile or web app. Once users log in to their wallet account, they use the wallet provider's interface to manage their funds and make transactions.
What is the self- custody answer? ›
Self-custody is the act of assuming personal responsibility for your assets. When you hold the private keys to your bitcoin, ether, or other cryptocurrency, you ensure you alone can transact with your assets without having to trust a third party, such as an exchange or a custodian.
Is MetaMask a self-hosted wallet? ›
MetaMask is a self-hosted wallet that interacts with Ethereum and other blockchains through nodes, the most popular of which are run as a service by Infura. As a matter of convenience, MetaMask uses Infura nodes by default to read and transact on the Ethereum blockchain.
Is MetaMask a safe wallet? ›
Yes. MetaMask is one of the most trusted cryptocurrency wallets for the Ethereum blockchain. Currently, MetaMask serves more than 30 million users across the world! In addition, all MetaMask transactions need to be approved by the user before they are executed!
What type of crypto wallet is MetaMask? ›
MetaMask is a software cryptocurrency wallet used to interact with the Ethereum blockchain. It allows users to access their Ethereum wallet through a browser extension or mobile app, which can then be used to interact with decentralized applications.
Is MetaMask wallet centralized or decentralized? ›
MetaMask is a decentralized cryptocurrency wallet that prioritizes user security and anonymity.