In-Branch Verification | Identity Services (2024)

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Get your documents checked and identity verified at a Post Office branch.

Need to prove your identity?

If you've been asked to provide proof of your identity as part of an application process, selected Post Office branches can provide these face-to-face checks for you.

You keep your original documents. We send the results of the checks to the organisation who requested them.

We're able to check a range of documents including:

How ID verification works

Confirm your identity to those who need to know in just a few simple steps:

  1. Start the process

    Enter your identity details on the organisation’s website and select the documents you’ll use to verify them.

    You should receive a verification letter.

  2. Bring us your documents

    Bring your letter and the originals of your chosen documents to any participating Post Office branch.

  3. We’ll check them

    Hand the documents to our team. We’ll check them over and process them.

  4. Then we’ll verify them

    Once confirmed, Post Office returns a report to the organisation verifying your identity.

In-Branch Verification | Identity Services (5)

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    In-Branch Verification | Identity Services (6)

    Why Post Office?

    Reasons to verify your identity with us:

    • Simple and easy to use. Just bring your documents and the verification letter to a selected branch and we'll do the rest
    • Available in selected Post Office branches. 97% of the UK live within 10 miles of a participating branch, so you never have to travel far
    • Choose from a wide range of documents to verify your identity. Don't worry if you don't have a passport or driving licence

    Supporting your business

    Embed Post Office online and in-person identity verification services into your business processes.

    Identity services for business

    Need some help?

    Identity verification help and support

    To contact us about our in-branch verification service or how we can support your business:

    Visit our ID verification support page

    More Post Office identity services

    In-Branch Verification | Identity Services (2024)

    FAQs

    How do I fix my SRD identity verification? ›

    Visit the nearest Department of Home Affairs to ensure your records are up-to-date and reflect your current information. Once corrections are made, you can reapply or appeal the decision with SASSA, presenting the updated records to verify your identity accurately.

    How can I pass my identity verification? ›

    Requirements for identity verification
    1. Your driver's license or state ID card. You can upload a photo of your ID by phone or by computer.
    2. Social Security number.
    3. Your phone number. In some cases, you can verify by mail instead.
    4. Taking a photo of yourself.

    Why can't my bank verify my identity? ›

    You may not be able to use online verification for the following reasons: You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft.

    What is in branch verification? ›

    In-Branch Verification is a service for organisations who require In-person identity verification and document validation.

    How to fix 350 verification? ›

    You can resolve the SASSA R350 Grant Identity Verification FAILED problem in two ways:
    1. Checking and Contacting. Double-check your application: Carefully review the information you provided during the application process. ...
    2. Appealing the Decision. Visit the SASSA website.
    Apr 30, 2024

    How can I fix my declined SRD grant? ›

    How to Appeal for SASSA
    1. Visit the Official SASSA Appeals Website: Go to srd.sassa.gov.za/appeals/appeal.
    2. Enter Your Details: Provide your South African ID number and the phone number used during the application.
    3. Request and Enter a PIN: You'll receive a PIN on your registered phone number.
    Jun 24, 2024

    What is the fastest way to verify my identity with the IRS? ›

    How do I verify my identity? The IRS offers multiple ways to verify your identity with ID.me. You can use either a self-service process that requires a photo of a government ID and selfie, or a live call with an ID.me video chat agent that doesn't require biometric data.

    Why has my identity verification failed? ›

    The signer's name in the envelope does not match the name on the ID. The signer's face in the captured video does not match the photo on the ID. The agent cannot confirm the authenticity of the ID document due to the video quality. The agent cannot confirm the user liveness due to the video quality.

    How can I confirm my identity? ›

    Need to prove your identity?
    1. Passport.
    2. Driving licence.
    3. Recent utility bills.
    4. Bank statements.

    Can I call ID.me to verify my identity? ›

    You can verify your identity using Self-Service or on a video call with an ID.me agent. Select the tab below for an overview of each verification method: Note: If you live outside of the United States and don't have a US phone number, mailing address, or Social Security number, you can still verify your identity.

    Why does bank verification fail? ›

    The most common reasons for verification failures include. The ID is laminated, peeled, broken, or expired. The ID is printed or photocopied or is not of the original ID. The name on the bank account does not match the business's name (for registered businesses/NGOs) or merchant (for unregistered businesses).

    What do banks need to verify identity? ›

    ID Verification and Facial Recognition

    Acceptable documentation customers provide would include a driver's license, birth certificate, social security card, passport, and more.

    How do I get my identity verified? ›

    What you'll need to verify your identity. You'll take a photo of your accepted driver's license or state ID card and enter your personal information to verify your identity online. You may need to take a photo of yourself with a phone to verify your identity online. This is to check that you are the person on your ID.

    What happens during a bank verification? ›

    The goal is to confirm key details, such as the account holder's name, the account number, and the account type (i.e., checking or savings). It helps avoid errors, reduce fraud, and protect the accuracy of electronic transactions.

    What is branch identity? ›

    A bank, represented as an agent, has the following properties that describe the services provided: Branch ID: a unique identifier for that bank branch in our environment.

    What does identity verification fixed mean? ›

    Identity Verification Fixed Meaning

    If you get the message identity verification fixed, then this is good news. It means that they have solved the problems that they were having and your identity has been confirmed.

    How do I check the status of my SASSA verification? ›

    SASSA Grants Status Check with USSD Code: No Internet Needed

    For an instant check, use the USSD service: Dial the USSD Code: Use 1203210# or 12069277# from your phone. Follow the Prompts: The menu will guide you to your status update.

    How do I recover my SRD application ID? ›

    You can also recover your SRD R350 grant application ID via the USSD process. Follow the instructions provided below: From your mobile phone, punch in the USSD number *120*3210. An inquiry will appear on your cell phone screen asking for your identification number.

    What is the meaning of identity verification requested? ›

    The process of confirming or denying that a claimed identity is correct by comparing the credentials (something you know, something you have, something you are) of a person requesting access with those credentials previously proven and stored in the PIV Card or system and associated with the identity being claimed.

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