FAQs
You have an unpaid balance because Apple was unable to charge your payment method for a previous purchase. Add a new, valid payment method, then remove the old payment method. The new payment method is charged automatically.
How do I fix an Apple billing problem with previous purchases? ›
If a message says 'billing problem with previous purchase' or 'verification required'
- Change your payment method. ...
- Use an Apple Gift Card or App Store & iTunes gift card to pay an unpaid balance. ...
- If you use Family Sharing. ...
- If you still need help.
Why does Apple keep asking me to verify my billing information? ›
The "Verification Required" message on iOS often occurs due to issues with the Apple ID payment method. This message may appear if there's a failure in the payment system, outstanding balances if the device has never downloaded apps or made purchases before, or if the payment method needs updating.
How do I get past Apple verification required? ›
Here's how to tackle it:
- Update Payment Method. One of the most common reasons for the verification prompt is a problem with your payment method. ...
- Check Unpaid Subscriptions. Sometimes, unpaid subscriptions can trigger the verification prompt. ...
- Don't Require Password for Purchases. ...
- Sign Out of Apple ID and Re-Sign In.
Why is Apple not letting me download apps because of billing information? ›
Your payment method might be outdated
If you are trying to download an app that requires payment, but your payment info is outdated, then you will see an error message when you try to download the app from the App Store. In many cases, if your payment method isn't valid, you can't even download free apps.
How do I dispute Apple purchase history? ›
Request a refund for apps or content that you bought from Apple
- Sign in to reportaproblem.apple.com.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason why you want a refund, then choose Next.
- Choose the app, subscription, or other item, then choose Submit.
How do I fix Apple purchases? ›
Make sure that you're signed in with the same Apple ID that you used to make the purchase. Make sure that in-app purchases are allowed on your device. Restart your device. If you were charged for the purchase and you still can't restore it, contact the app developer for support.
Why is Apple asking for verification for Apple Pay? ›
To protect your account and the security of your money, you might be asked to verify your identity when using Apple Cash, even if you have previously done so.
How do I get rid of Apple verification? ›
After you turn on two-factor authentication, you have a two-week period during which you can turn it off. After that period, you can't turn off two-factor authentication. To turn it off, open your confirmation email and click the link to return to your previous security settings.
Why do I keep getting a message to verify my Apple ID? ›
It can be real, but scammers and phishing send out messages that look like Apple messages, but are really trying to get you to enter your account information on their fake web sites made to look like Apple.
To fix the "Verification Required" issue, you can update or change your payment method. But sometimes, you might be unable to change your payment method. In this, you can redeem a gift card and use the balance to pay for any unpaid orders.
How do I fix Apple verification error? ›
Part 3.
- Solution 1. Restart Your iPhone.
- Solution 2. Get a New Verification Code.
- Solution 3. Switch to a Different Network.
- Solution 4. Disable an Active VPN.
- Solution 5. Sign Out and Back into Apple ID.
- Solution 6. Correct Date & Time.
- Solution 7. Update the iOS Version.
- Solution 8. Reset Network Settings.
How do I verify my Apple verification? ›
Sign in with your Apple ID and password on a new device or browser. Tap Allow to receive your verification code. Enter the verification code on your other device to complete sign in.
Why is Apple saying billing problem? ›
You have an unpaid balance because Apple was unable to charge your payment method for a previous purchase. Add a new, valid payment method, then remove the old payment method.
Why is my iPhone not letting me download apps it says payment not completed? ›
You may need to remove and re-add your payment method to make sure you entered the information correctly. If your billing address doesn't match your payment method, the ZIP code is incorrect, or you're trying to use an expired card, you'll see a "Payment Not Completed" error.
Why does it say payment declined when I try to download an app? ›
If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address. Sign in to https://payments.google.com with your Google Account. Find the payment method you are trying to use for the purchase.
How do I contact Apple for wrong billing? ›
If it's an Apple transaction
Open the Wallet app, then tap Apple Card. Under Latest Card Transactions, tap the Apple transaction, then tap it again. Tap "Report an Issue." Tap "I need help from Apple with this transaction." Then tap "Report a Problem to Apple." Sign in with your Apple ID and password.
How do I contest Apple billing? ›
If it's an Apple Store transaction
If you want to report an issue with an Apple Store purchase: On your iPhone, open the Wallet app and tap Apple Card. Under Latest Card Transactions, tap the Apple Store transaction, and then tap it again. Tap "Report an Issue," then tap "I need help with this transaction."
How do I restore Apple purchases? ›
Restore Purchases: How to Restore iTunes Purchases
In the app go to Profile > Restore iTunes Purchases. Tap Restore. Please then go to Preferences > Library & Storage > Sync your Library > Sync Now.
How do I delete purchase history on Apple ID? ›
You cannot delete the Purchase History, your only option is to hide it.