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User profile for user: harm32
harm32 Author
User level: Level1 6 points
How can I contact apple support to know my stolen iPhones location
iPhone 12 Pro Max, iOS 15
Posted on Feb 5, 2022 9:37 AM
Question marked as Top-ranking reply
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level10 207,838 points
Posted on Feb 5, 2022 9:45 AM
Beware of a common phishing scam: You may get a text or email from “Apple” or “Apple Security” (or sometimes “Police”) saying your phone has been found and to click on a link to see its location. This is NEVER from Apple or from law enforcement; it is from the thief or fence to steal your Apple ID and identity. Delete any such message without responding to it.
If you clicked a link in that scam message and entered your Apple ID and password your phone and all of its data are now compromised, and and Activation Lock has been removed by the thief on your phone. Change your Apple ID password immediately (assuming the thief hasn’t changed it), and take whatever actions might be needed because all of your personal information stored on your phone is now in the hands of criminals. And see→If you think your Apple ID has been compromised - Apple Support
If you did not click on a link, or if you did you did not enter your Apple ID and password, you are safe. And if you go to https://icloud.com/find and still see your phone listed (even if you can’t track it) then you have avoided disaster.
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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level10 207,838 points
Feb 5, 2022 9:45 AM in response to harm32
Beware of a common phishing scam: You may get a text or email from “Apple” or “Apple Security” (or sometimes “Police”) saying your phone has been found and to click on a link to see its location. This is NEVER from Apple or from law enforcement; it is from the thief or fence to steal your Apple ID and identity. Delete any such message without responding to it.
If you clicked a link in that scam message and entered your Apple ID and password your phone and all of its data are now compromised, and and Activation Lock has been removed by the thief on your phone. Change your Apple ID password immediately (assuming the thief hasn’t changed it), and take whatever actions might be needed because all of your personal information stored on your phone is now in the hands of criminals. And see→If you think your Apple ID has been compromised - Apple Support
If you did not click on a link, or if you did you did not enter your Apple ID and password, you are safe. And if you go to https://icloud.com/find and still see your phone listed (even if you can’t track it) then you have avoided disaster.
Link
User profile for user: KiltedTim
KiltedTim
User level: Level10 199,852 points
Feb 5, 2022 9:44 AM in response to harm32
No. You did not. You received a phishing message from the thief who has your phone.
If you used a link in that message to 'log in' to your account, you gave the thief your iCloud credentials, allowing them to remove the activation lock from the device.
Change your password. NOW.
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User profile for user: AKRBTN
AKRBTN
User level: Level6 8,395 points
Feb 5, 2022 9:44 AM in response to harm32
You sure it was really from Apple?
Apple Support won’t know your phone’s location. It’s a scam to steal your account credentials.
Link
I received a message from apple about my stolen iPhone but now I cannot open that message
