How to Fix the Google Play Gift Card Error: “We Need More Info To Redeem This Card” (2024)

FAQs

Why is my Google Play card saying we need more info to redeem your card? ›

If you encounter the message "need more information redeeming code" when trying to redeem a Google Play card, it likely means that additional information is required to verify your account. Contact Google Play support for assistance and provide any requested information to resolve the issue and redeem your card.

If you can't scan your gift card or the gift card is damaged, you can enter the code manually. Make sure you enter the code correctly. Don't use spaces or dashes when you enter the code, and check that you input the correct letters. If it still doesn't work, your gift card may not be activated.

Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.

If you get this error while trying to redeem your gift card, the first thing to confirm is that your gift card is not invalid. Another cause of this error can be attributed to the Google Play gift card being used already. There are two ways to solve this error. The first is to try redeeming via your mobile device.

Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again. Try using a Google Play gift card to complete the transaction.

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.

Google Play Store Errors typically contain random numbers and are generated when you try to download apps from the Google Play Store. These errors might be due to Google Play Store updates, Google cache issues, Google Play Store stored data issues, or Google account issues.

Can I convert Google Play gift card to cash? ›

The Gift Card is not redeemable for cash or other cards, is not reloadable or refundable, cannot be combined with other non-Google Play balances in your Google Payments account, and cannot be resold, exchanged or transferred for value, except as required by law.

This indicates a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV. Ensure your address matches what is on file with your bank. This includes ensuring the separation of Line 1 and Line 2 of the address.

Find the activation information on your card.

If a card needs to be activated, the ID number and activation code will be on the card, as well as a website and toll-free phone number via which you can activate the card. Gift cards that need activation may also require you to use a PIN.

The retailer you're shopping with might be having server issues or technical difficulties. In this case, it's best to wait and try again, or contact them if you're having issues. Lack of funds. If your Visa gift card has insufficient funds to cover the transaction, it will be declined.

No Fees or Expiration.

No fees or expiration dates apply to this Gift Card. Any refunded Google Play amounts, if applicable, will be credited back to your Google Play balance for Gift Cards for future use under these terms of service, unless otherwise required by law.