How do I improve my guests' value ratings? (2024)

@Martha9:

You have great reviews.

If you are happy with the number of bookings you are getting, I would suggest leaving your daily rate as is, you may want to consider adding a few personalized touches. It doesn't have to cost a lot but a few extra bucks spent might go a long way. For example:

Small welcome basket of snacks, couple of fruits & goodies for guests upon arrival

Maybe have a few refrigerated drinks such as water and orange juice (not sure how expensive OJ is in your part of the world, but if too expensive find another popular alternative)

Offer a small basic coffee/tea bar for guests with a little note saying welcome and please enjoy!

Something we used to do and our guests would mention in our reviews was a handwritten note in our bathroom where we would explain what was available for their use and to let us know if they had any questions or needed any other items.

I know in our pictures our listing shows pretty basic items in the kitchenette, but we have actually beefed up our welcome basket to include several items such as instant oatmeal, hot chocolate packets, teas, coffee, small bags of chips, some mini-chocolate bars and a couple of whatever fresh fruits are in season. We also offer a new orange juice in the fridge and whatever we have in stock like a bottle of sparkling water, a cheap bottle of wine etc. These little extras might help your guests' perception that your value is worth 5 stars. Of course you cann't please everybody and every now and again, you get that person that gives 4 stars across the board.

When time allows, we write a thank you letter to our guests and leave it in a basket we have right outside their front entrance. We thank them for choosing to stay with us, we hope they enjoyed their stay with us, and request that if they have any suggestions for how we can improve the experience of future guests, we welcome constructive feedback. We've actually received some really great feedback. Especially at the beginning when we were first starting off.

One thing we did that was helpful after hosting a few guests was stay in our own unit overnight night and showered there as well. It sounds silly, but it really gave us a good sense on what it was like to be a guest in our own space. We realized we definitely made the right choice with the mattress, had great pillows, added a throw blanket to snuggle when watching T.V.

Since our pictures were taken by an Airbnb photographer we have added several additions:

We added pics of:

*Upgraded our heating/AC unit

*Added 2 lamps one for each nightstand

*Upgraded our T.V. most recently

We let our guests get surprised by offering more than they were expecting:

*Added a magnifying mirror in the bathroom

*Area rugs for the bed, shower, and bathroom sink areas

*Hamper in the bathroom

*Small closet with hangers

*Snacks in the fridge

We've been hosting since December -2014 so we are fairly "new kids on the block," but we keep growing and hopefully improving on the type of experience we provide our guests.

Hope some of this info helps:)

How do I improve my guests' value ratings? (2024)

FAQs

How to improve value rating on Airbnb? ›

Alternatively, you can also check if you can add any additional ammenities to your home, which might increase the value. TIP: Small low cost things like complimentary fresh fruits, local map, bicycle to go around can be added to improve the overall value.

How do I get a good guest review on Airbnb? ›

The majority of Airbnb reviews in the U.S. in 2023 were 5 stars, highlighting the value of top ratings for hosts. To earn 5-star reviews, hosts should focus on accurate listing descriptions, cleanliness, offering quality amenities, exceptional guest experiences, and effective communication.

How many reviews needed to increase rating? ›

To achieve a 5-star rating, you'll need to calculate the difference between your current rating and 5 stars. If your current rating is, for example, 4.2 stars, you'll need enough 5-star reviews to bridge that gap. On average, you might need around 20 to 30 more 5-star reviews to reach a perfect 5-star rating.

What makes an Airbnb more valuable? ›

Elevate your Amenities

Make sure it fits with your listing's offering. Amenities don't necessarily have to be expensive, like fancy soap or cable TV. You can also offer services like 24-hour check-in, books and board games for recreation, and chargers. A complementary welcome basket is a great extra touch.

What is an example of a good review on Airbnb? ›

Positive Airbnb Guest Review Examples

We thoroughly enjoyed hosting (Guest's Name) and family. They respected all the house rules, followed all the guidelines, and left the space impeccably clean. We would be delighted to host them again and highly recommend them to any future host.

How to incentivize Airbnb reviews? ›

Provide an Amazing Guest Experience

Ensuring all your guests experience a fantastic stay is the best tactic to getting more reviews. Your guests will feel motivated to review and rate you high all on their own. Cleanliness, self check-in, clear house rules, great customer service, and thoughtful touches are paramount.

How do I remove bad reviews on Airbnb? ›

You can't remove a review written about you, but you still have some options, such as responding or disputing it. Here are cases where it might make sense to ask that a review be removed.

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