Google Authenticator code not working during registration (2024)

FAQs

Google Authenticator code not working during registration? ›

If you are trying to register your Google Authenticator app and receive an error message when you click on 'Verify and save', it may be because: The token has expired: Wait until the new token generates (switches from red to blue) and try again. The time on your Google Authenticator app is not synced correctly.

Google Authenticator code may not work because the time isn't correctly synced on your Google Authenticator app. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app.

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below. On Android: Go to the Main Menu on the Google Authenticator app.

Authenticator apps rely on the time set on your device to create the authentication code. If the time on your device does not match the time on your computer then the code will not work. Check the time and date on your phone and make sure they match the computer or device you are logging in from.

Make sure that the 6-digit code you get from the Authenticator App is entered code before it expires (the codes change every 30 seconds). The time on your device is correct for your local time zone. If the time is not set up properly, the codes might not work.

Invalid Code using Google Authenticator

Open the Google Authenticator app and follow the steps below to Sync time: Select the three dots icon on the upper right of the screen. Select the Settings option. Select Time correction for codes.

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow the instructions to make sure that you have the correct time in your Google Authenticator app. For Android users: Go to the Main Menu on the Google Authenticator app.

As long as you've updated Google Authenticator and it's connected to your Google account, you can restore Authenticator from the cloud. If you aren't backing up Authenticator, you can manually transfer your accounts to a new device or restore using your QR code.

Why authentication failed when signing in using 2 step verification? ›

Answer: If you are receiving an error that your 2-Step Authentication failed, there is a chance that the authenticator you are using has become desynchronized with the 2-Step Verification service. On Android using Google Authenticator: Go to the main menu on the Google Authenticator app. Select Settings.

What if I can't access the computer, smartphone or authenticator app? If you no longer have access to the device you need for the multi authentication factor or cannot use the authentication app for other reasons, you will need to deactivate 2-factor authentication using the secret key generated during setup.

the authenticator app needs an internet connection to generate codes. If you're having trouble connecting to the internet, try restarting your device or switching to a different network. note: The authenticator app relies on the time and date on your device to generate codes.

iPhone. In your device, please reset your device's time setting by going to Settings > General > Date & Time, and enable Set Automatically. If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting. You should be able to use the verification codes to sign in.

Causes of Not Receiving Verification Code Texts on Android

You provided the wrong phone number. Your inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.

If you select “Scan a barcode,” your phone's camera will activate. Hold your phone close to the screen to allow the camera to capture the QR code. 4. When the QR code or manual code has processed, Google Authenticator will generate a six-digit verification code and display it.

Once logged in as the user, click Settings > Security > User Manager and click the user account that you are currently logged in as. Click the Multi-Factor Authentication tab, then select one of these options: Generate a new QR code: Click the Reset button for the Google Authenticator app.

Receiving multiple verification codes from Google can be a sign that someone may be trying to access your account without your permission. Google's multi-factor authentication system sends verification codes when someone tries to log in to your account, and you have set up two-factor authentication.