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Please Note
This Help Page is for users of the infoodle software product in relation to logging in to their infoodle user accounts with Two-Factor Authentication Enabled.
If you are not an infoodle user and have issues with your Authenticator App, you will need to contact the support for your organisation, or for the Authenticator that you are using.
What does Invalid Code mean
Regardless of which App you use for Two-Factor Authentication, the generated six digit code is time sensitive and will refresh automatically every 30 seconds or so.
When first setting up Two-Factor Authentication in infoodle, if you enter this code incorrectly or the code refreshes before you submit it, then you will get an Invalid Code error message pop-up on screen.
Entering an incorrect Code when logging in to infoodle will display Invalid pass code.
In both situations, you will need to double check that you are using the correct code for infoodle, and that you submit this code before it refreshes in your Authenticator app.
Invalid Code using Google Authenticator
Android
If you are using the Google Authenticator App on an Android device and are continuously getting an Invalid Code message, the Authenticator app itself may be out of Sync with Google's Servers.
Open the Google Authenticator app and follow the steps below to Sync time:
Select the three dots icon on the upper right of the screen
Select the Settings option
Select Time correction for codes
Select Sync now
You should then see a confirmation that the time has been synced and should now be able to sign in.
iPhone
iPhone users have experienced the situation where the Google Authenticator code, doesn't work. The options below are instructions found on the internet where users have explained what they've done to try to correct this.
Please note, infoodle takes no responsibility for any loss of data that may occur. If you're not comfortable with performing any of these suggestions, there is still the option to install another authenticator instead, for example, Twilio Authy.
Here are a selection of things you can try:
- For iPhones and iPads, the Device itself must be set up to use Automatic Time under the Date/Time Settings: see Change the date and time on iPhone
- Ensure that your iPhone is running the latest version of Google Authenticator. Go to the App Store, search for Google Authenticator, and if you find that there's an update, go ahead and install it.
- NOTE: ENSURE YOU HAVE EXPORTED ANY CODES. THIS STEP WILL REMOVE ALL YOUR CODES AND YOU WILL LOOSE ACCESS TO ANY SYSTEM YOU NEED THEM FOR.
If there is no update available, select Settings, General, tap on iPhone Storage, scroll down and tap on Google Authenticator, then select Offload App . Once this has completed select Re-install App. Once this is complete force a restart of the application. - Open Google Authenticator, select the three dots on the upper right of the app, tap on Settings, select Google Usage ID, select Reset Google Usage ID and tap on Yes, then OK. Once done, close the application and restart Google Authenticator.
Invalid Code using Twilio Authy
What to do if your Authenticator code doesn't work
If you're unable to login to your application using your Authy authenticator code, try the following troubleshooting checklist:
- Check that all of your devices with a configured Authy app have the same time set. To verify your local time, you can use this tool: https://time.is/.
- Confirm that backups are enabled and synced on your account.
- NOTE: ENSURE YOU HAVE BACKED UP ANY CODES. THIS STEP WILL REMOVE ALL YOUR CODES AND YOU WILL LOOSE ACCESS TO ANY SYSTEM YOU NEED THEM FOR.
Uninstall and then reinstall the latest version of Authy. - If you have duplicated tokens, one of them might not work correctly. In this case, we recommend you disable 2FA for your service, delete both tokens, and then re-enable 2FA and add the token again.
The sync will only affect the internal time of your Google Authenticator app, it will not change your device’s Date & Time settings.
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FAQs
If you are using the Google Authenticator App on an Android device and are continuously getting an Invalid Code message, the Authenticator app itself may be out of Sync with Google's Servers.
Why does it keep saying verification code is invalid? ›
If you're getting an invalid verification code error, make sure you're using a single browser to login. Every code only works for the web browser you requested it on. For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.
Why is the Authenticator code invalid? ›
note: The authenticator app relies on the time and date on your device to generate codes. If your time and date are incorrect, the codes may not be valid. If your authenticator app is out of date,it may not be able to generate codes for all of your accounts. Check for updates in the app store.
Why does Google verification keep saying wrong code? ›
My Google Authenticator codes don't work
It may be because the time isn't correctly synced on your Google Authenticator app. On the next screen, the app confirms the time has been synced. You should be able to sign in.
Why is my Authenticator verification code not working? ›
After you've set up two-factor authentication (2FA), the codes generated by your authenticator app may stop working. This commonly happens due to time sync issues. 2FA systems use global universal time (UTC). Your user device executes a time service to stay in sync with UTC.
Why is my Google Authenticator failing? ›
Google Authenticator code may not work because the time isn't correctly synced on your Google Authenticator app. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app.
Why does it keep saying my security code is invalid? ›
This can occur for a few different reasons: The 3-digit security code on the back of the Visa, MasterCard or Discover does not match what the card holder's bank has on file. For American Express this is the 4-digit code on the front of the card. The expiration date was entered incorrectly.
Why is my phone not accepting verification codes? ›
Make sure that you're using the correct phone number. Make sure that you have enough signal strength. Try verifying your account from a different device. Try verifying your account at a different time.
Why do I keep getting an incorrect 2FA verification code? ›
The most common cause for Incorrect Code errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.
Why is my Google Authenticator PIN invalid? ›
Your Google Authenticator pin might not be accepted because of the following reasons: The Pin has expired. The Google Authenticator pin will be reset every 30 seconds. It could happen that when you enter the pin to the fill box in Indodax, the in has changed.
If you're having problems logging in using your authenticator app: Make sure you're entering the correct passcode - Each code lasts 30 seconds before it expires and is replaced with a new code. Make sure you're entering the latest code offered by your authenticator app.
How do I get my Authenticator code to work? ›
The authenticator app asks for a verification code as a test. From the Microsoft Authenticator app, scroll down to your work or school account, copy and paste the 6-digit code from the app into the Step 2: Enter the verification code from the mobile app box on your computer, and then select Verify.
How do I recover my Google Authenticator? ›
If you have your backup key saved, follow these steps to recover the access:
- Download the Google Authenticator app on your device and open it.
- Find and press the "+" sign. ...
- You will be prompted with options to either "Scan a QR code" or "Enter a setup key." Choose "Enter a setup key."
Problems logging into your account
The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.
Why won't Google accept my phone number for verification? ›
"This phone number cannot be used for verification"
If you find this error message, you have to use a different number. To protect you from abuse, we limit the number of accounts each phone number can create. You can use a family member or friend's phone number instead.
Why isn't my 6 digit authentication code working? ›
Make sure that the 6-digit code you get from the Authenticator App is entered code before it expires (the codes change every 30 seconds). The time on your device is correct for your local time zone. If the time is not set up properly, the codes might not work.
Why does my Google account say authentication failed? ›
To fix this problem you need to do the following steps:
Make sure that you have entered the correct password. Check if you have enabled the two-factor authentication. If it is enabled, disable it or use a special app password. Enable less secure apps access in your Google account settings.
What do I do if I can't access my Google Authenticator? ›
Sign in with your Google account.
If you use Authenticator for 2-step verification to log in to your Google account but don't have access to Authenticator on your old device, you'll need to restore your Google account to get back in. To do this, go to https://accounts.google.com/signin/recovery.
