Giving administrator access to Okta Support allows them to sign in to your org and troubleshoot issues. Super admins can grant this access for 8 hours or for additional 24-hour increments.
See Also
Support | Okta- In the Admin Console, go to SettingsAccount.
- In the Give Access to Okta Support section, click Edit.
- Set the option Okta Support access to Enabled.
- Click Save. Okta Support now has 8 hours of administrator access to your org.
- To extend Okta Support's access by 24 hours, click Edit, and then click Extend access by 1 day.
- To end Okta Support's access before the expiration, click Edit, and then set the option to Disabled.
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