See Also
Okta Help Center (Lightning)This table details the steps users must take when self-service password reset is configured for your org.
| Status | Required Action |
|---|---|
| New user |
|
| Active user |
|
| User needs to recover password |
Invalid users who attempt entry through a Forgot Password or Unlock Account action don't see an error message, because an error message could reveal if the user account is valid. See Multifactor Authentication |
| User needs to reset or reconfigure their smartphone | Users who lose a phone or get a new number can reset or reconfigure their phones by updating their HomeSettings page. |
