FedEx | System Down (2024)

FAQs

How do I get FedEx to respond? ›

You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

Domestically, FedEx Express average daily package volume decreased year over year throughout each month of its fiscal Q2, following the same trend in the previous quarter. Total FedEx Express average daily packages were about 5.64 million in the quarter. That's a 2% year-over-year decrease from 5.75 million.

Call 1.800.GoFedEx 1.800.463.3339 for help with shipping questions and concerns. Get information for express, ground, freight, international, and other services. Plus, access these resources. - Get support for all your FedEx Custom Critical^® shipments.

Steps for Filing a Complaint Against FedEx

If you have encountered problems with a FedEx delivery or a FedEx driver, it is advisable to contact customer support at 1-800-463-3339 to file a complaint. Alternatively, you can also initiate a complaint on the company's official website at fedex.com/en-us/customer-support.

If it's a missed delivery, you'll need to track your package. How long will a location hold my package for pickup? FedEx will hold your package for up to 7 days. After that, we'll return it to the shipper.

Delivery attempts

If no signature is required, the shipment will be left at the recipient's door. If a signature is required, the driver will typically try to deliver the package up to three times.

We'll reattempt to deliver your package the following day. Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries.

To unlock your account, you'll need to contact a member of our Live Chat team. To do so, just select 'Live help' from the app menu. For security reasons your FedEx account locks after three failed login attempts, or three failed attempts at resetting your password.

Why does FedEx keep logging me out? ›

Automatic timeouts. You're automatically logged out after 60 minutes of inactivity on fedex.com. After that, you'll need to log in to your account again. This helps keep your account safe, especially on shared computers.

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. To submit a claim, simply fill out this form and we'll either process it automatically or be in touch about the next steps.

The package delivery giant missed earnings and revenue estimates on a drop in volume, lower fuel surcharges, reduced demand surcharges, and a shift toward less profitable services. FedEx cut its full-year revenue outlook for the second consecutive quarter, and now anticipates a decline.

The Memphis, Tennessee-based company said it is cutting jobs and consolidating some teams to streamline its workforce and reduce structural costs. FedEx anticipates it will lay off 1,700 to 2,000 employees, reportedly costing the company between $250 million and $375 million through the 2026 fiscal year.

FedEx blamed the 2% revenue decrease primarily on lower fuel surcharges at all its transportation segments along with decreased volumes in its FedEx Express and FedEx Freight segments. Revenue from FedEx's package delivery business increased less than 1% to $8.26 billion.

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

(800) 463-3339

FedEx Corp / Customer service

Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package. Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes. Enter your contact information, including your name, phone number, and email address (optional).

1.877. 339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” ) Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time. You can also contact your regional FedEx support representative.