Docusign Support Center (2024)

FAQs

How do I open a case in the Docusign Support Center? ›

For general inquiries, call the toll-free Docusign customer service number at 877-720-2040.

Failed authentication: If you fail authentication three times, you must contact the sender to have them resend the envelope with a new code. Envelope not accessible/envelope correction in progress: ​If the sender is correcting the envelope, they must finalize their corrections before you can access the document.

Chat. Meet Docusign Bot, our automated assistant. Docusign Bot has answers to our most frequently asked questions. Click the Chat bubble on the homepage or Get Support page and ask away!

The simple answer is yes. Electronic signatures have all the same legal protections as handwritten signatures and are admissible in court as long as certain criteria are met. In the United States, judges have consistently ruled for eSignatures.

eSignature support available 24/7 (English-only); all other products and language support available during local business hours.

In the DocuSign window, select Request signatures. Add a Recipient name and email in the Add Recipients pane. Select Add Recipient. Add more recipients as needed.

Adobe Sign is the best DocuSign alternative for businesses looking to sign and manage PDFs efficiently. One of Adobe's many business apps, Adobe Sign is an online, cloud-based eSignature solution that enables users to view, send and sign PDFs online.

You may contact DocuSign Support at 1 (800) 379-9973.

Contact Us

For immediate sales help, call us at 1-877-720-2040 (M-F: 24 hours, Sat-Sun: 5am-5pm PT). I agree to receive marketing communications and promotional offers from Docusign.

Why can't I get into DocuSign? ›

Try clearing the browsers cache and cookies. If the Docusign logo appears but the screen never progresses, it is likely due to a firewall restriction. Contact your IT department to investigate. System Requirements: Docusign uses a CDN to deliver some parts of the eSignature experience.

First, verify that your name and initials are correct. If not correct, you can change them as needed. If you would like to change your name or initials, type the changes in the Full Name and Initials fields. Choose if you want to select a pre-formatted signature style or if you will draw your signature.

DocuSign does not check you out with credit agencies and other sources. It may however be that when they receive the signed document that they are unable to process this correctly as they have you listed under a different name and do not map both names to the same person.

Absolutely. Docusign is used by more than a billion people across 180 countries.

Signing documents with Docusign eSignature is always free. With a free account, you can download agreements like lease documents or field trip permission forms from email attachments, Google Drive and more and then add your signature and return them to the sender.

Copy the multi-character security code at the bottom of the email, go to www.docusign.com, and click Access Documents. Paste the security code from the DocuSign Completed email, and select GO. The document that you signed opens. You can now print or download your documents.