Declined Transactions
Common reasons include card not activated, insufficient credit limit or incorrect card details being entered.
Part of: Guides > Go Travel with DBS
Common reasons that may cause your transaction to be declined
Your Credit Card has not been activated for use
- Please note that if your credit card(s) is newly approved or recently replaced, you will need to activate it before usage.
- Learn more about how to Activate your Credit Card(s).
Insufficient available credit limit
Learn more about how to Check your Credit Card(s) Available Credit Limit.
You may also wish to:
- Pay your balance to clear up some of your available credit limit
- Increase your credit limit by making an advance payment into your card
- Apply for Temporary Credit Limit Increase (subject to approvals)
- Apply for Permanent Credit Limit Increase
You entered an incorrect card expiry date and CVC / CVV number
- Your Card expiry date is located below your Debit/Credit Card number under Valid Thru.
- Your Card CVC / CVV number is a 3-digit number located at the back of your Debit/Credit Card below the magnetic stripe.
Credit Card suspended due to payment related issues
- For payment related issues, you can contact us at 6227 6864, between Monday to Friday, 9am to 5pm.
Due to Payment Controls Setting
Learn more about how you may check/ review your Payment Controls setting via digibank mobile app.Payment Controls allows you to customise your Card Functions:
- Temporarily ‘lock’ or ‘unlock’ your debit or credit cards
- Enable/ disable online e-commerce transactions on all local or overseas websites
- Enable/ disable usage for ‘face to face’ overseas transactions
- Enable/ disable usage for contactless and mobile wallet payments at local and overseas merchants
- Enable/ disable cash advance transactions on credit cards
- Set a monthly spend limit
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