Crypto.com Help Center (2024)

FAQs

How do I talk to someone on Crypto com? ›

Crypto.com “declined by issuer error” normally means a user's debit card is temporarily suspended or blocked.

This is a case-by-case process and may take anywhere from a few hours to a couple of business days, depending on many factors (e.g. your country of application, nationality, quality of the pictures, etc.).

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

Crypto.com doesn't offer a bank account in a traditional sense. Your coins are held in a digital wallet. To access the funds, you'd need to sell your crypto so that the funds from that sale can be held in a fiat wallet as U.S. cash.

It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted, Crypto.com doesn't support fiat withdrawals just yet, you don't have immediate access to your money. Selling your crypto is the only way to access your fiat money through Crypto.com. Was this worth your time?

Ensure that your ID is valid

Your passport, ID card, residence permit, or driver's license will usually do the trick. Make sure your ID is not expired or physically damaged. You must also use the physical document for your verification as photocopies and printouts are not permitted.

Does crypto com ask for SSN? ›

If you're linking a bank account in the United States, you'll be prompted to enter Know Your Customer (KYC) details to verify your identity, including your name, contact information, and Social Security number. Fully verified users can deposit funds and make withdrawals up to Crypto.com's daily and monthly limits.

Cryptocurrency payments typically are not reversible. Once you pay with cryptocurrency, you can only get your money back if the person you paid sends it back. But contact the company you used to send the money and tell them it was a fraudulent transaction.

Maximum withdrawal limit for all cryptos is BTC 10 (or equivalent) on a 24h rolling basis. Please check the Fees & Limits section in the app's Settings, for the most current information.

Cryptocurrency Is Not FDIC Insured

If a bank fails, the FDIC insures deposits. Investors should know that if their crypto exchange goes out of business, no government agency will make them whole. That's different from a bank, where the government insures funds up to account and institution limits.

Crypto.com has the right to liquidate your assets and lock your account if your Outstanding Balance is not settled for longer than 24 hours.

What is 24-Hour Withdrawal Lock? It is a feature that adds an additional layer of security to safeguard your funds. It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted.

All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated. In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.

If you believe your Account or Access Code(s) has been lost or stolen, call 1-888-824-8817 or contact us through the Crypto.com App or write to Foris Inc., Crypto.com App Customer Service, 1111 Brickell Avenue, Suite 2725, Miami, FL 33131.

Does Crypto.com report to the IRS? Yes, Crypto.com does report crypto activity to the IRS. US users who earn $600 or more in rewards from Crypto.com from Staking, Earn, Referrals, or certain other activities will receive a 1099-MISC tax form and the same form will be sent to the IRS.

Is crypto com better than Coinbase? ›

Coinbase's USD coin (USDC) is a U.S. dollar-stable coin, meaning 1 USDC equals $1. By comparison, Crypto.com provides a Crypto.com coin (CRO) which fluctuates in value. Users can earn rewards for staking it too. Although both platforms are popular, but Crypto.com is cheaper for most users.

Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

Buying with a credit or a debit card will have a 2.99% fee, and if you exchange crypto within your account, the transaction will be free. SWIFT deposits and withdrawals will have varying bank transfer fees, and ACH and SEPA deposits and withdrawals are usually free.

Withdrawals to an external address may take 2-3 hours to process. Withdrawals to the Crypto.com App are instant.

As a step towards ensuring your security is protected, if you try to login with an incorrect password multiple times, the account will be locked temporarily. We ask you wait a while before trying again.

Q #2) How can I buy Bitcoin without verification? Answer: Simply sign up for an account with ShapeShift, BitQuick, and LocalBitcoins.com, Paxful, and DameCoins. After this, they will allow you to deposit fiat money via different methods like PayPal, bank transfers, and credit cards.

If the documents you provided are not valid or don't match the other personal identification information, your submission will be rejected.

For the Crypto.com App, the registration process requires: Full legal name. Picture of government-issued ID.

What is a 2 step verification for crypto com? ›

What is Two-Factor Authentication? Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Crypto.com NFT platform.

If you want to use our custodial services, such as Buy/Sell, Swap Crypto, Rewards account or participate in our airdrop program, you will need to go through Full Access verification.

Yes, you can purchase bitcoin without turning over your Social Security Number in the process. When you buy or sell bitcoin at an ATM, it will not be necessary to produce your SSN.

In order to protect our customers, prevent fraudulent activity, and be fully compliant with regulations for the trading of digital assets, we require the submission of personally identifiable information. This includes the submission of selfies, SSN, bank statements, etc.

One of the key requirements for getting verified on Instagram is to be well-known and highly-searched for. This means you need to be more active on the PR front and try to get your name out there organically.

Some common synonyms of verify are authenticate, confirm, corroborate, substantiate, and validate. While all these words mean "to attest to the truth or validity of something," verify implies the establishing of correspondence of actual facts or details with those proposed or guessed at.

Cryptocurrencies like Bitcoin work the same way as Ponzi schemes, according to critics like Roubini and Quinn, with new investors paying out early investors because no actual cash flows are being produced.

If your cryptocurrency has been stolen or scammed, a powerful technique known as crypto tracing can be used to identify target transactions and locate assets. Whether to inform a financial crime investigation or assist an asset search, IFW offers exceptional crypto tracing services across the globe.

How do you know if you're being crypto scammed? ›

Signs of crypto scams include poorly written white papers, excessive marketing, and claims that you'll make a lot of money quickly. You can contact several federal regulatory agencies and your crypto exchange if you suspect that you've been the victim of a crypto scam.

Can You Lose More Than You Put In? We've established that the value of crypto can never fall below zero. But investors can lose money on crypto investments and see a negative balance depending on their investing strategy.

Binance, the world's largest cryptocurrency exchange, is dealing with some major uncertainty after getting hit with a lawsuit from the US's Commodity Futures Trading Commission, or CFTC.

You can update information (such as your e-mail address) through the Crypto.com App or by contacting us at 1-888-824-8817.

Certified Crypto Advisors

Crypto financial advisors can help you create and manage an investment portfolio. They provide financial advice to crypto investors and crypto-based startups. These experts should have a Certificate in Blockchain and Digital Assets (CBDA) or Certified Digital Asset Advisor (CDAA) credential.

You can either buy a call or a put option. A call gives the holder the right to buy the underlying asset, while a put option gives the holder the right to sell the underlying asset.

Crypto.com has a rating of 1.55 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crypto.com most frequently mention customer service problems. Crypto.com ranks 463rd among Currency Trading sites.

How do I check crypto support? ›

Support and resistance levels can be identified by using horizontal lines, trendlines, moving averages, Fibonacci tools, Ichimouku cloud, among others.

Think about what type of crypto project you need to complete and what needs to be done on it. If you need to develop blockchain, you should look for a blockchain developer. If you need someone to manage the project, you should start an executive search and look for a blockchain project manager.

Cryptocurrency litigation can be brought in the form of a class action or an individual digital token lawsuit. If your account has been hacked or you have suffered losses due to an unauthorized SIM swap, contact the Marin and Barrett, Inc.

Many in the crypto community use pseudonyms for privacy, either to shield their identity as part of a move toward self-sovereignty, or because of concerns about their personal privacy or security. Many find Bitcoin appealing because pseudonymity is built into the protocol.

There is no regulation on the use of bitcoins. Financial institutions are not allowed to facilitate bitcoin transactions. The Superintendencia Financiera warned financial institutions in 2014 that they may not "protect, invest, broker, or manage virtual money operations".

Risks of Crypto Options Trading

High volatility: Cryptos are known for their high volatility, which means that options traders may face significant price swings and uncertainty.

What is the minimum transfer amount and is there a fee? There is no minimum transfer amount. However, please note that Pay Rewards (measured in CRO) will only be granted if its fiat equivalent is greater than USD $0.01.

If you are unable to login, please contact [email protected] to enable SMS login for your account.