Cash App Support (2024)

FAQs

What to do if Cash App support isn t responding? ›

If you are unable to get help through your app, you can reach us by calling 1 (800) 969-1940. Please note that customers that have not gone through our in app verification process (including customers under the age of 18) will not be able to receive phone support.

Now let's come back to our main topic: How much time Cash App takes to respond? Be informed that the responding time of Cash App customer service depends upon the means of communication you use to contact them. Cash App support responding time through email may stand anywhere between 3-4 days.

If you need more information about our error-resolution procedures, call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, social security number or full debit card number.

Cash App offers support to its users 24 hours a day, 7 days a week. However, the availability of certain support options may be limited based on the time of day or day of the week.

Cash App is a peer-to-peer transfer platform, so for successful transfers, even if it's to the wrong person, you can only request a refund from the person who received your money. Another possibility is to cancel the payment before it is finalized. The third possibility is to dispute the payment with Customer Support.

The short answer is yes, two Cash App accounts can be created, but there are some important details to consider before doing so. Cash App allows users to create one account using their name, email, and phone number, but if they want to create a second account, they must use different contact information.

On the phone

You can reach Cash App Support by calling 1 (800) 969-1940, Monday through Friday, 9:00am to 7:00pm EST.

If you've been sending or receiving large amounts of money on a regular basis, this could trigger suspicion from their system and result in your account being closed. Another reason why Cash App may close your account is because they suspect that you're violating their terms of service.

Cash App payment pending will deposit shortly.

If you see the message 'Cash App payment pending will deposit shortly,' it means that the payment is in the process of being deposited into your account. The funds should be available in your Cash App balance within 1-3 business days.

Can I delete my Cash App account and make a new one? ›

Here's how to delete your Cash App account on iPhone, iPad, or Android. Quick tip: After you've deleted your account, you can always create another account with the same email address, phone number, and bank account.

Deleting the Cash App app from your phone won't delete your account, however. The account will still exist and may have money in it. Before you delete the app from your phone, you'll need to empty your account and then close down your account completely.

To delete a Cash App account, users need to transfer their funds to their bank account and follow the steps provided in the app's settings. It is not possible to delete payment history on Cash App, as it is considered private information accessible only to the account holder.

You can reach Cash App Support by calling 1 (800) 969-1940, Monday through Friday, 9:00am to 7:00pm EST.

Cash App cannot guarantee you will get a refund if you get scammed. You can try to cancel a pending transaction if you work quickly, but transfers are instant. To try and cancel a payment, open Activity >Find the payment > Tap Cancel if the option exists.