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1. What does CBA do to make my transactions secure?
We offer a number of advanced security and detection devices to protect both you and your card, such as:
- An enhanced security chip
All new and replacement MasterCard® and Visa cards come equipped with 'secure chip' technology. This is designed to make your credit card transactions even more secure because it is more difficult to fraudulently copy the details of your card.
2. PIN, password and card security
We offer a number of security devices to protect your card against fraud. However, there are a number of steps you can take to make your card even more secure.
It is important to follow your terms and conditions in order to protect your cards and devices. If you fail to protect your cards or devices, or fail to make a reasonable attempt to disguise your codes such as PINs and passwords, or fail to prevent others from accessing them, you may be liable for any unauthorised transactions.
Follow these guidelines to help ensure the security of your accounts.
- Protecting your codes such as PINs and passwords
- Memorise your codes and destroy any letters advising you of new ones.
- Don’t tell anyone your codes, including friends, family, account access services and businesses.
- Don’t write down your codes anywhere. In particular, don't write your codes onto a post-it or piece of notepaper and then attach it to any device, such as your phone or laptop. Don't keep written copies of your codes on or with items that are liable to loss or theft simultaneously (for example, in your briefcase or wallet), or even in different drawers of a piece of furniture.
- Avoid letting anyone see you enter your codes during a transaction, or accessing internet or mobile banking.
- When choosing your own codes, don’t select anything easily guessed such as your birthday, name or phone number, or numbers that form a recognisable pattern.
- Watch out for scams where a criminal, claiming to be from a legitimate business or bank, sends you an email, SMS or calls asking for your account details. Do not click on any links or provide any details. Forward emails to[email protected]immediately for investigation.
- Keeping your cards and devices safe
- Sign your cards as soon as you receive them and regularly check they are still in your possession.
- Don’t let anyone else use your cards or devices or hold them for you.
- Take your cash, cards, devices and receipts with you after every transaction.
- Don’t leave your cards out when at places like a bar or café.
- Cut up and dispose of your cards when they expire.
- If you use mobile banking, protect your mobile phone in the same way as your card.
- Chargebacks and reporting possible mistakes in statements
- Keep all receipts and transaction records and check the details on each statement when you receive it.
- In some circ*mstances, when you make a purchase using a Debit MasterCard, Credit Card or Travel Money Card, we may be able to exercise your chargeback rights.
- To request a chargeback, let us know within 30 days of the date of the statement showing the transaction.
- Chargeback rights don’t apply to BPAY payments from your Debit MasterCard account or Credit Card. However, we will do our best to try to recover the payment from the biller or any other person who received it.Tell me more
- Contact us immediately if:
- Your card or any other device such as your mobile phone (used for mobile banking) is lost or stolen.
- Someone has found out your codes such as PINs, passwords and other codes.
- There has been unauthorised access to your account or you believe there is an error or unauthorised transaction.
To notify us of any account security issues, simply call 13 2221,24 hours a day, 7 days a week or +61 2 9999 3283 (reverse charges).
3. What happens if I suspect fraud or have a dispute on my card?
Notify us immediately, on 13 2221, 24 hours a day, 7 days a week. If you are overseas and have an urgent card security issue,make a reverse-charges call to +61 2 9999 3283.
Find out moreabout what you can do if you suspect credit card fraud.
4. Who pays if there is fraud on my card?
We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.
5. Am I still covered against fraudulent transactions where a PIN or signature is not requested?
We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessarysteps to stay safe online.
6. What do I do if my card is lost or stolen?
Notify us immediately.If you are in Australia, call us onon 13 2221, 24 hours a day, 7 days a week.
If you are overseas, please view thelost and stolen credit cardsinformation for relevant contact details
7.What is Card Skimming, and how do I prevent this?
Card ‘Skimming’ is the illegal copying of information from the magnetic strip of a credit card. Once a card is skimmed, the scammer is able to withdraw funds from your account.Be aware of warning signs of skimming;
- Shop assistant or waiter taking your card out of sight to process the payment.
- You are asked to swipe your card more than once.
- EFTPOS or ATM machine does not look genuine or looks modified.
- You notice unauthorised transactions on your account.
If you believe that your card has been skimmed, please notify us straight away, on 13 2221, 24 hours a day, 7 days a week.
8. Can people take money from my wallet via PayPass without me knowing?
No. PayPass readers have a limited range. Your cards need to be within 6mm of a PayPass terminal to be read, and a transaction approved. Click here forfurther information.
9. Can I be charged twice if my card has been tapped more than once?
It doesn't matter how many times a card is read by thePayPassreader, the charge will only occur once.
10. Why do some retailers not provide PayPass as a payment option?
PayPass technology availability in Australia is still relatively new. Over time, you will see more and more of the stores you visit adopting this technology.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
- An enhanced security chip
FAQs
What is card security charge on Synchrony? ›
How much does Card Security cost? The optional Card Security program costs $1.66 for every $100 of the ending balance on your Synchrony account each month.
What is the security on a card? ›The security code is a three- or four-digit numerical code that is usually — but not always — located on the back of a debit or credit card. It's distinct from the 15- or 16-digit card number and the card's expiration date.
Is card security worth it? ›If you have a large amount of debt that you're working to pay down, it may not be a bad idea to have credit card protection insurance. In case of emergency, it would allow you to suspend your credit card payments for a time and prioritize debt that can't be suspended.
What is card security payment? ›What is Payment Security? Payment Security is an optional credit card payment protection plan that can help you manage your monthly Synchrony credit card payments when specific life events make that financially challenging.
What is the card security charge on my CareCredit account? ›The monthly cost for this protection is $1.66 per $100 of your ending monthly balance.
Why is Synchrony Bank suing me? ›If no payment is made to collections, you'll probably be taken to court. If Synchrony is suing you, the first step is to respond to the lawsuit with an Answer. This response lets Synchrony Bank know that you are willing to proceed with the legal process, but they have to prove you owe the debt.
What is the security of card payment? ›Chip and PIN
This is the most common type of payment security used in card machines for card-present transactions.
Credit card security and fraud protection typically involve a multilayered approach to preventing, detecting, and responding to fraud and other threats. Encryption. By encrypting data with protocols such as SSL and TLS, organizations can securely transmit payment data without fear of interception or tampering.
What does card security value mean? ›What is a CVV (Card Verification Value) or CVC (Card Verification Code)? This is an anti-fraud measure used by credit card companies worldwide. It's a three or four digit number, usually located on the signature panel on the back of most credit cards. CVV is the method used by Visa and CVC is used by Mastercard.
Can your card get hacked? ›With so much information stored and transmitted digitally, your credit card information can be hacked and used without your card ever leaving your wallet. Fraud on existing credit cards accounts increased 14% last year compared with 2022, according to FTC data.
How do I make sure my credit card is secure? ›
- Consider a contactless card. ...
- Be aware: Zero-liability fraud protection. ...
- Set up fraud alerts to monitor your accounts. ...
- Alerts can also help you manage your accounts. ...
- You may be able to freeze your account. ...
- Take advantage of digital wallets.
Billing statements
If you don't pay back at least the minimum payment by the due date, you will have to pay penalties. Failing to make payments on time can also negatively affect your credit. (Tip: You can set up autopay between your Synchrony bank account and credit card so you never miss a payment!)
Security Fee means the charge which carrier charges to Shipper/Consignee for applying the Security Scheme implementing by Origin Port or Destination Port authorities concerned.”
What is the purpose of payment card security? ›The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information.
What is the security on a debit card? ›PIN stands for Personal Identification Number. It's a 4-digit security code used to withdraw cash from ATMs and to verify debit card transactions at a store. As such, it's very important to memorize your PIN instead of carrying it in your wallet or writing it on your debit card.
What are the disadvantages of Synchrony Bank? ›The pros of banking with Synchrony include a top-tier high-yield savings account with a competitive interest rate and easy opening requirements, and a variety of CD terms and types. The cons of banking with Synchrony include no physical locations, no checking accounts, and limited services and products beyond banking.
Can you dispute a charge on Synchrony Bank? ›Synchrony Premier disputes are typically resolved within 60 days, though more complex issues may take a little longer. Synchrony Bank does not allow you to dispute a charge online. Once you've initiated the dispute, Synchrony Bank will then contact the merchant and review any information provided by both parties.
What is a security hold on a credit card? ›A credit card hold is a temporary restriction on accessing part of your card's credit limit. Businesses such as hotels, gas stations and car rental companies often use authorization holds. Administrative holds may occur if you exceed your credit limit.