To dispute a Synchrony Premier World Mastercard® charge, you must inform Synchrony Bank of the dispute in writing. You may call customer service about the dispute, though they are not obligated to investigate unless you give a written notice. Complete the dispute form and fax it to (866) 433-6076, or mail the form to Synchrony. The address to dispute a charge by mail is:
P.O. Box 965035
Orlando, FL 32896-5035
Synchrony Premier disputes are typically resolved within 60 days, though more complex issues may take a little longer. Synchrony Bank does not allow you to dispute a charge online.
Once you’ve initiated the dispute, Synchrony Bank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Synchrony Premier card as you normally would while a dispute is ongoing.
Synchrony Bank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accumulated during the dispute, starting from the original purchase date.
This answer was last updated on 03/01/24 and it was first published on 04/29/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
