Airbnb's Content Policy - Airbnb Help Center (2024)

FAQs

Airbnb's Content Policy - Airbnb Help Center? ›

The following content is not allowed on Airbnb:

When we prohibit someone from using Airbnb, remove or suspend their listing, or take other enforcement action against them, they are not permitted to bypass (or “circumvent”) our enforcement.

Illicit drugs: Illegal or restricted drugs such as opium, opiates, opioids, coca and cocaine, amphetamine-type stimulants, central nervous system depressants, and hallucinogens shouldn't be present or used at a stay, Experience, or the surrounding property unless prescribed by a physician for a medical condition.

Contact Airbnb Customer Service

Contact us by email, chat or phone on +44 203 318 1111.

You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

Strict policy

This is Airbnb's strictest policy for short-term bookings. It offers guests less flexibility but gives hosts greater protection. Under the strict policy, guests can secure a full refund if they cancel within 48 hours of booking if it is at least 14 days before the specified check-in time.

Reviews should follow our content policy

Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy.

If there's an emergency, or if your personal safety is threatened while traveling, contact local police or emergency services immediately. You can also: Contact Airbnb to report the issue; we're here 24/7.

Short-term bookings, often defined as stays shorter than a month, reduce the supply of long-term rentals in local markets and are frequently blamed for exacerbating housing shortages, inflating rents and threatening hospitality jobs.

Vrbo is commonly considered the biggest Airbnb competitor. It has over 2 million listings and vacation rentals in 190 countries. And because Vrbo is part of the parent brand Expedia Group, listing on Vrbo enables you to tap into this brand's 112+ million monthly unique visitors.

Who is the CEO of Airbnb? ›

Brian Chesky (2008–)

Airbnb / CEO

You can report a party, noise complaint, or neighborhood concern here. For help with a reservation, hosting, or your account, contact Airbnb Support—our Neighborhood Support team is only available to help with concerns related to home sharing in your community.

In the end, the answer to whether Airbnb hosts can come in unannounced is that, except in the case of emergencies, advance notice should be given to the guest at all times. Host Tools provides an automated, unified calendar for short-term rental hosts, allowing you to seamlessly list on all major channels.

Hosts are allowed to have exterior security cameras and recording devices as long as they do not monitor areas where users have a greater expectation of privacy, such as the inside of an enclosed outdoor shower or in a sauna.

What we don't allow. Physical intrusions: Hosts and guests must not access or attempt to access private spaces unless they have permission or there is an emergency.

If a guest arrives and finds that the property has not been cleaned (i.e. dirty sheets, rubbish lying around) they have a right to request a refund. This also relates to safety issues such as infestations, broken locks, or extreme mold.