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Subprocessor
Subprocessing Activities
Location
Adobe
Cloud-based Marketing Automation Solution
United States
Amazon Web Services
Cloud Service Provider
United States
Chorus
Cloud-based Analytics Tool
United States
Fivetran
Cloud Based Connector and Data Centralization Services
United States
Mandrill / Mailchimp
Cloud-based Customer Support Services
United States
Microsoft Azure
Cloud Service Provider
United States
MongoDB, Inc
Cloud database Service Production Database
United States
Salesforce Cloud
Cloud-based Customer Support Services
United States
Twilio Inc, dba “Segment”
Customer Data Platform
United States
Amplitude
Cloud Based Product Analytics Service
United States
New Relic
Cloud Based Product Analytics Service
United States
“AI Features” means any tools, features, or functionality in the Services that utilize machine learning models.
1.0Use of AI Features. Your use of any AI Features is subject to the Agreement. You understand, acknowledge and agree that the AI Features are hosted and provided using Third Party Services. The AI Features may not be available in all regions or jurisdictions, and availability may change over time. Mural is not responsible for any inaccuracies, errors, biases or limitations in Output or the underlying algorithms or data.
2.0Ownership. To the extent allowed under applicable law, as between you and Mural, both the Content that you or our Authorized Users input to be processed by the AI Features (“Inputs”), and any content generated and returned by the AI Features based on such Input (“Outputs”), is your Customer Content. You acknowledge that due to the nature of machine learning and the technology powering the AI Features, the AI Features may generate the same or similar outputs for other Mural customers or users. Mural does not use your Content or permit others to use your Content to train the machine learning models used to provide the AI Features. We do not and will not use your Content to improve or train our models without your permission to do so.
3.0Restrictions on Use. You understand and agree that the restrictions on use of the Services in the Documentation apply to your use of the AI Features. In addition, you will not do any of the following with the AI Features: generate content that can inflict harm on individuals or society, or that is intentionally deceptive and likely to adversely affect the public interest; mislead any person or imply that Outputs are unique or solely human generated; provide Inputs or attempt to generate Outputs that contain any personal information or other prohibited data or violate any applicable law; discover to attempt to discover any underlying components of the models, algorithms and systems, such as exfiltrating the weights of models; or use or attempt to use web scraping, web harvesting, or web data extraction methods to extract data from the Third Party Services or Outputs. Mural may limit your access to or use of the AI Features or the Services if Mural has a reasonable basis to believe that Outputs or your use of the AI Features violates these terms, our Documentation or the Agreement.
4.0Product Research. You understand, acknowledge and agree that certain AI Features may be the subject of Product Research. As such, the AI Features are currently offered warranty free and as part of your Subscription at no additional cost. You understand that this is subject to change at any time in Mural’s sole discretion. For example, use of certain AI Features may become subject to usage limits or usage fees, or Mural may discontinue, disable or degrade access to certain AI Features in its sole discretion.
5.0Your Responsibilities. Artificial intelligence and machine learning technologies have known and unknown risks and limitations, including that content generated by such technologies is subject to inaccuracies, biases, and other defects. Mural makes no representations, warranties or covenants of any kind regarding Outputs or the Third Party Services that support the AI Features. You are solely responsible for reviewing any Outputs prior to acceptance or use, developing your own internal policies regarding the appropriate use of such technologies, and training your Authorized Users regarding such policies.
