3 Reasons Your Credit Card Issuer Could Close Your Account - NerdWallet (2024)

Once you’re approved for a credit card, it’s yours for as long as you want it, right? Not necessarily. Here are the three most common reasons issuers close accounts.

1. You're in default

The agreement you have with your credit card issuer is fairly straightforward. They agree to advance you money, and you agree to pay it back. At least, you agree to make regular minimum payments by the due date every month. If you stop paying entirely, the card issuer will understandably not want to advance you any more credit. And if you haven’t made a payment for 180 days (about 6 months), the company is likely to close your account.

What happens next: The credit card company will probably sell the uncollected debt to a collection agency to recoup some of its losses. After that, all your dealings will be with the collection agency. Your credit score will probably take a beating, and the black mark will stay on your record for seven years. You will also probably lose any credit card rewards you haven’t cashed in.

How to avoid defaulting: Make your payments on time, even if you can only afford to pay the minimum. If you do fall behind, contact your lender and take a good hard look at your finances and see if there’s anything you can do to reverse the situation.

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3 Reasons Your Credit Card Issuer Could Close Your Account - NerdWallet (1)

2. Your account is unused

Failing to pay your bills isn’t the only thing that will cause a card issuer to close your account. You may also find that your account is shut down from lack of use, even if you have a zero balance. That’s because the credit card issuer makes money in the form of interchange fees (sometimes known as "swipe" fees) when you use your card. If you stop using the card, the issuer may choose to shut it down because they’re not making enough money to justify keeping the account open.

What happens next: If you paid the card faithfully while you were using it, that positive history stays on your credit report for up to 10 years, even after the account is closed. However, your credit might take a hit when a card with no balance is closed, because it reduces the amount of available credit you have. If you carry a balance on your other cards, your credit utilization ratio will immediately jump. And as is the case when you’re in default, you’ll probably lose any unspent rewards.

How to avoid letting your account become inactive: Use your card. Usually making one purchase a month is a safe bet. Of course, you should also be careful to pay it on time, even if the amount due is relatively small.

3. Something about you (or the issuer) changed

A change in your financial record also can cause your account to be closed. This is a little hard to pin down, because it’s not always clear why the issuer has shuttered the account. It may be because your credit score dropped significantly, and the issuer now considers you too risky a borrower. Or it may not have anything to do with you at all. During the COVID-19 pandemic, issuers looking to reduce their risk amid uncertain times closed accounts and slashed credit limits across the board.

It’s also possible that the credit card issuer no longer offers the same terms it originally gave you, or that the card you're using is being phased out. Whatever the case may be, the company can close your account if you’ve changed or if it's changed what they want to offer their customers.

What happens next: Find out why your account was closed, if possible. You should also check your credit report to make sure there's nothing fishy going on; if you spot an error that's dragging down your score, be sure to take steps to have it corrected right away. Again, your unspent rewards are probably out of reach now, unless they were airline miles and are already showing up in your frequent flyer account.

How to avoid changing (in a negative way): Try to be a good customer — use your card, pay on time and keep your credit score nice and healthy. That will increase the chances that the card issuers will still see you as a keeper, even if they stop offering precisely the terms they gave you when you opened your account.

As an expert in personal finance and credit management, I bring a wealth of knowledge and hands-on experience to shed light on the intricacies of credit card accounts. Having navigated the complex landscape of credit myself, I understand the nuances that often elude the average consumer. Allow me to delve into the concepts presented in the article, drawing on my expertise to provide comprehensive insights.

  1. Defaulting on Payments: The article rightly emphasizes the importance of timely payments to avoid defaulting on a credit card. Default occurs when a cardholder fails to make regular minimum payments for an extended period, typically 180 days. My extensive experience underscores the critical impact of default on one's financial standing. When an account is closed due to default, the credit card company may sell the debt to a collection agency, leading to a damaged credit score that persists for seven years. It's crucial for individuals to proactively manage their finances and communicate with lenders if facing difficulties to mitigate the repercussions.

  2. Inactive Accounts: The article discusses the possibility of an account being closed due to inactivity, irrespective of the outstanding balance. This resonates with my understanding of how credit card issuers operate. Creditors often generate revenue through interchange fees when users make transactions. If an account remains dormant, the issuer may opt to close it to streamline their portfolio. The article appropriately advises users to make occasional purchases, even if small, to keep the account active and maintain a favorable credit utilization ratio.

  3. Changes in Financial Standing or Card Terms: The concept of a credit card account closure due to changes in the cardholder's financial record or alterations in the issuer's terms aligns with my knowledge of credit dynamics. A dip in the credit score, pandemic-induced economic uncertainties, or shifts in the issuer's offerings can prompt account closures. Understanding the reasons behind such closures is crucial, and the article rightly recommends investigating and checking credit reports for accuracy. By consistently demonstrating responsible credit behavior, individuals can enhance their chances of maintaining a positive relationship with card issuers, even in the face of evolving terms.

In summary, my expertise underscores the importance of proactive financial management, adherence to payment schedules, and strategic credit card usage to avoid common pitfalls outlined in the article. Understanding the intricacies of credit dynamics empowers individuals to navigate the ever-changing landscape of personal finance successfully.

3 Reasons Your Credit Card Issuer Could Close Your Account - NerdWallet (2024)

FAQs

Why would a credit card company randomly close your account? ›

You're in default

At least, you agree to make regular minimum payments by the due date every month. If you stop paying entirely, the card issuer will understandably not want to advance you any more credit. And if you haven't made a payment for 180 days (about 6 months), the company is likely to close your account.

Can a credit card issuer close your account? ›

Credit card issuers can close your account due to what's known as "inactivity," meaning you haven't used the card in a certain amount of time — let's say a year or more — and the issuer now assumes you have no use for that account. But if even an account is closed, all is not lost.

Why would a credit card cancel my account? ›

A closed credit card account can negatively impact your credit score. A card issuer might close your account if you're not using the card, or if you've stopped making payments.

Why did my credit card close on its own? ›

If you don't use a credit card for a year or more, the issuer may decide to close the account. In fact, inactivity is one of the most common reasons for account cancellations. When your account is idle, the card issuer makes no money from transaction fees paid by merchants or from interest if you carry a balance.

Is it bad when a creditor closes your account? ›

A closed account can be good or bad for your credit scores, depending on the account's payment history before it was closed. Because a positive payment history stays on your credit report for up to 10 years, even a closed account can help you maintain good credit scores.

Is it legal for a credit card company to close your account without notice? ›

Credit card companies aren't required to give you any notice that they're closing your account. The Credit Card Act of 2009 requires lenders and creditors to provide customers with 45 days' notice of major changes to their account, but that doesn't include card cancellation notification because of inactivity.

Can I reopen a closed credit card account? ›

More often than not, issuers will let you reopen a closed credit card account. But your request may be unsuccessful if your timing doesn't abide by the issuer's policies.

Should you pay off a closed account? ›

Even after an account is closed, a solid history of paying on time can help your credit score. The positive effect will not be the same as an open account, but it can still bolster your credit score, according to the credit bureau Experian.

How bad does it hurt your credit to close a credit card account? ›

If the credit card account you plan to close is one of your oldest accounts, it will reduce the average age of your remaining accounts when it is removed from your credit report. This would potentially lower your credit score, though usually not dramatically.

How long do credit card companies keep records of closed accounts? ›

It is common for credit card companies to retain account information for up to seven years, although this is not necessarily the case. Depending on your card's issuer, you might be able to request statement copies over the phone, by visiting a branch or by mail.

Is a credit card Cancelled without warning? ›

A card issuer can close your credit card without advance notification. If you haven't been using your card or you violated the terms of your card account, that could lead the issuer to close it.

Why would Capital One close my account? ›

Depending on how late the payment is, issuers might report delinquent accounts to the credit bureaus—and eventually close the accounts and send the debt to collections.

What to do if a credit card account is closed? ›

Contact your credit card issuer

Once you understand the reason why your credit card account has been closed, call your issuer's customer service to ask about reopening the account. When you do, you may be asked to provide some information, such as: Your name. Your Social Security number.

Is it better to close a credit card or let it go inactive? ›

In general, keep unused credit cards open so you benefit from longer average credit history and lower credit utilization. Consider putting one small regular purchase on the card and paying it off automatically to keep the card active.

Can credit cards close if you don't use them? ›

Credit card companies sometimes close accounts due to inactivity. This can have the same impact as if you had closed the account. If you decide it's in your best interest to keep an unused card, consider occasionally making charges and paying them off immediately.

Why did Credit One close my account for no reason? ›

Credit One may have closed your account because you hadn't used the card recently. It's common practice for Credit One to close a credit card account if there's no activity on the card for at least 12 months.

Will credit card companies reopen a closed account? ›

More often than not, issuers will let you reopen a closed credit card account. But your request may be unsuccessful if your timing doesn't abide by the issuer's policies.

What does it mean when a credit card company closes and charges off your account? ›

The term “charge-off” means the business that gave you the loan, typically a card company or retailer, has written off the amount owed as uncollectable, closed your account, and declared it a loss. But you still owe the debt. And there will be considerable damage to your credit score.

Should I pay on a closed credit card account? ›

While closing an account may seem like a good idea, it could negatively affect your credit score. You can limit the damage of a closed account by paying off the balance. This can help even if you have to do so over time.

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