Credit One may have closed your account because you hadn’t used the card recently. It’s common practice for Credit One to close a credit card account if there’s no activity on the card for at least 12 months. There are a number of other reasons why Credit One might close an account, though.
However, Credit One doesn’t really need a reason to close your account. Not only that, but they’re not even required to alert you that they’re closing the account. According to the Credit One cardmember agreement, they “may cancel, suspend or not renew your Card, Account, or access to the credit line at any time and for any reason without notice”.
Reasons why Credit One may close your account:
- Inactivity
- Your account is on default
- Routine missed payments
- Exceeding the credit limit.
- You failed to activate a new card within 14 days after receiving it.
You can call customer service at (877) 825-3242 to try to find out specifically why Credit One closed the account. However, Credit One typically does not re-open closed accounts, nor are they under any obligation to do so. Still, it doesn’t hurt to ask.
By the way, if Credit One closes your account with an outstanding balance, including any unpaid annual fee, you’re still responsible for paying it off in full.
This answer was last updated on 05/08/24 and it was first published on 11/28/19. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
