Who is Zigi? 
A. Zigi is MTN’s all new digital personal assistant that can answer questions, assist customers with products/services activations.
In what languages can I engage with Zigi?
A. Currently, you can only chat with Zigi in English language
Do I need to register to chat with Zigi?
A. No, you do not need to register, you can chat with Zigi as a guest.
However, for purchases, customers would be required to register, and an OTP would be generated for authentication purposes.
Do I need to have an MTN line to chat with Zigi?
No, non-MTN customers can chat as a guest.
What services can Zigi help me with?
A. Zigi can help with the following services: Check balance, Buy airtime, Buy bundles (Data bundles, Social bundles, Hynet Flex bundles), MTN4Me, Borrow Xtratime/XtraByte, Check NIN status & NIN registration, FAQs, and lots more.
Coming Soon – Ability to make payments with bank cards, Awuf4U recharge, XtraValue Bundles, Roaming and International Bundles, Play services, SME Bundles and so much more.
Do I need to have airtime to chat with Zigi?
A. No, you are not required to have airtime to chat with Zigi. However, your phone must be connected to the internet.
Where can I chat with Zigi?
A. You can chat with Zigi on Telegram, Facebook Messenger, WhatsApp, and Web.
Can I chat with Zigi while roaming?
A. Yes, MTN customers & Non-MTN customers can chat with Zigi from anywhere in the world.
Do I need to wait to chat with Zigi?
A. No, this is amazing. Zigi responds to chats in real-time and very fast.
Is there a limit to the number of times I can engage Zigi?
A. No, your engagement with Zigi is unlimited and at any time of the day.
All you need is internet connectivity on your smart device. Zigi is always available to assist.
Can I buy data bundles for self & others while chatting with Zigi?
A. Yes, you can buy data bundles for self and others while chatting with Zigi on all the listed platforms.
How do I find Zigi?
A. You can access Zigi from;
- Telegram –https://t.me/MTNOnlineBot
- Facebook Messenger –https://m.me/MTNLoaded
- WhatsApp – +234 903 300 0001 orhttps://wa.me/2349033000001
- Web – https://www.mtn.ng/
Engage with Zigi and experience customer service at its peak.
Got a question?
Ask Zigi
Your new personal assistant!
