Your order guaranteed or your money refunded | Buyer Protection (2024)

FAQs

What does guaranteed or your money back mean? ›

Satisfaction guaranteed or your money back is a common type of guarantee in which the company undertakes to refund the customer's purchase price if they are dissatisfied. This type of satisfaction guarantee often has specific conditions, such as a time limit or restrictions on the use or condition of the product.

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: Voluntarily close a request or case, or. Open duplicate claims using other resolution methods, or. Engage in fraudulent or abusive buying behaviour, or.

A Money Back Guarantee Policy is essentially a promise by your company that if a consumer buys a product or service from you and it is wrong, broken, or the consumer is unsatisfied, their money will be refunded.

A financial guarantee is an agreement that guarantees a debt will be repaid to a lender by another party if the borrower defaults. Essentially, a third party acting as a guarantor promises to assume responsibility for a debt should the borrower be unable to keep up on its payments to the creditor.

A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.

You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. What happens when I ask eBay to step in? If you haven't received an item, we usually refund your money immediately via PayPal.

You can not reverse a refund. You need to list it again and ask the buyer to purchase it again.

We're here to help you if you believe an item to be counterfeit. We invest significant resources into creating a safer marketplace for our users. However, if you believe that the item you purchased is counterfeit, or doesn't match its listing description you may be covered by eBay Money Back Guarantee .

The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The only categories excluded are: Motors Vehicles (which are covered under the eBay Vehicle Protection Program) Real Estate.

Can a seller refuse a refund on eBay? ›

If you opened a return using the reason "not as described" and it was started within 30 days the seller cannot refuse it. If you've done that you should escalate it to eBay. You should have been given a date to do that in the email you got from ebay when you started it. It's usually at least 3 working days later.

Buyer wants a refund for an item that has no issues

You have to pay the return postage and once you have it back refund in full. That is ebay policy and if you dont and the buyer escalates the dispute ebay will force the refund without the return and you would also get a defect.

Money-back guarantee laws

In the U.S., there is no law that requires businesses to offer money-back guarantees, but if companies advertise one, they must fully refund the purchase and make all requirements and limitations clear.

Customer Feedback: A money-back guarantee can provide direct feedback mechanisms. Customers dissatisfied enough to request a refund will likely share why the product didn't meet their expectations, giving you valuable insights into how your product or service could be improved.

Guaranteed¹ returns are predetermined monetary benefits that you will receive from your insurance provider or any other financial institution such as the banks, irrespective of the organisation's financial health. Therefore, it is decided during the policy inception, and you are entitled to receive it on any condition!

Payment guarantees are financial commitments that require the debtor to make a repayment based on the terms outlined in the original debt agreement. Sometimes, the payment guarantee is backed with some form of collateral, such as property.

noun. : a promise that the money a person spent on a product will be returned if the product is not good enough.

Customer Feedback: A money-back guarantee can provide direct feedback mechanisms. Customers dissatisfied enough to request a refund will likely share why the product didn't meet their expectations, giving you valuable insights into how your product or service could be improved.

A bank guarantee is a guarantee given by the bank on behalf of the applicant to cover a payment obligation to a third party. In other words, the bank becomes a guarantor and is answerable for the person requesting the guarantee in the event that they are unable to make the payment they have agreed with a third party.