Why My Card Purchase Failed | Binance Support (2024)

FAQs

Why My Card Purchase Failed | Binance Support? ›

Transaction declined by the card issuer:

We recommend reaching out to your bank to ascertain whether they have implemented such restrictions. Some cards (often corporate cards or FSA cards) can only be used for certain categories, like travel or healthcare.

Most declines fall into two categories: Soft declines – Card declined due to issues with transaction processing. The bank issuing funds approves the payment, but the transaction breaks down during the processing stages. Hard declines – Card declined by the bank due to lack of funds or outdated card information.

If the balance on your bank account is too low, or you get close to or go over your credit card's credit limit, your card may be declined. If your bank or credit union offers alerts to flag fraud on your account, sign up. These alerts can let you know about some possible problems before your card is declined.

This can usually happen if the credit card either does not have enough funds, your credit card is flagging the transactional as fraudulent, or any other number of reasons that your credit card did not process the transaction.

You might receive an error message while making a payment which says “Your card does not support this type of purchase.” There are a few reasons why you may receive this error: 1. Some debit cards require a PIN to be entered. In this case, you will need to use another card to make the purchase.

Your card does not support this type of purchase. If you see this message, it means that your bank is blocking authorization of the card. This can be for many reasons. To resolve this issue, please either: Contact your bank to allow the authorization, or.

What causes payment failure? Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..

If your debit card is declined, double-check the entered information (if transacting online) and retry the transaction to see whether it was a soft decline. In case you suspect it is a hard decline, check if: The card has expired or is inactive. You have met your daily purchase limit.

Failures of online payments are caused by additional factors

Expiration or cancellation of a credit or debit card. An invalid billing address has been entered. Cardholder's account was flagged by the bank. Credit card debt has reached the limit of the customer's card.

Why does my card get declined even though I have money? ›

There are several reasons why a debit card may be declined even if you have money in your account. Common reasons include travel and reaching your daily purchase limit. Stay on top of your cards and consider using budgeting apps to help avoid debit card denial.

If your transaction is declined, be sure to check the following: You have enough money in your Debit balance to cover the transaction. You have not frozen your One card. Your One debit card is activated.

You entered your card information incorrectly. You have an old address or phone number still on file. You reached your credit limit. Your card has expired.

Your card provider may call or text you to ask for purchase approval. If your card issuer does not contact you, calling customer service may allow you to resolve the issue immediately by verifying your identity and intention to make the flagged purchase.

Understanding the Error

When adding or updating your credit card information, you might see the error message: "Your card does not support this type of purchase." This indicates that your bank is blocking the card's authorization for various reasons.

The card type is not an accepted form of payment. Use a different payment card and then try again.

Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.

Contact your card issuer to see if they support Apple Pay. Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region.