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Why isn't my security verification code from the TD Authenticate app working?
If your one-time security verification code isn't working, please check the following:
- Make sure you're logging into the correct TD account. Check which account you're using on the TD Authenticate app homepage.
- Make sure you've used the correct PIN. Try re-entering your PIN on the TD Authenticate app homepage.
- Try re-entering the one-time security code you've been given.
- You may have exceeded the number of security code attempts. If so, you can use the text or call method for security validation.
- Make sure you're attempting to log into the correct platform. The TD Authenticate app is only for use with EasyWeb, WebBroker and TD Business CentralTM. For other TD apps or digital platforms, please use the Two-Step Verification services they provide.
If the issue persists, please contact us.
- Why isn't my device biometrics working with the TD Authenticate app?
- How can I view, save or print a copy of the Mobile Apps Privacy Code?
- How can I identify transactions I don't recognize?
- What's new in WebBroker?
- How do I update my security settings for Two-Step Verification?
- What do I do if I get a suspicious email?
- What is the TD Authenticate app and how will it help me?
- How do I view my mortgage details on the TD app?
- Where can I find the CVV2 or Security Code on my TD card?
- How can I view past bill payments on the TD app?
Please note that the answers to the questions are for information purposes only for the products discussed. Individual circ*mstances may vary. In case of discrepancy, the documentation prevails.
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